34
NPS
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Brand Page
ComplySci
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About ComplySci's Brand
ComplySci, a COMPLY company, believes advanced compliance technology empowers compliance professionals to transform their business. Built for institutional investors, including some of the world’s largest financial institutions, private equity firms and hedge funds, ComplySci’s scalable and sophisticated platform helps our clients stay ahead of risk and unlock the strategic potential of their compliance data. Our regulatory technology solutions help compliance organizations identify, monitor, manage and report on risk and conflicts of interest, including personal trading, gifts and entertainment, political contributions, outside business affiliations and other Code of Ethics violations. ComplySci is part of the COMPLY portfolio of firms, which includes ComplySci, RIA in a Box, NRS and illumis. Learn more at complysci.com.
Brand at a Glance
60%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.8/5
Customer Service
ComplySci NPS
ComplySci's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether ComplySci's customers would recommend using the product based on a scale of -100 to 100.
ComplySci Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
ComplySci NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Jul 2022 0 | Jul 2022 | 0 |
Dec 2022 33 | Dec 2022 | 33 |
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 20 | Mar 2023 | 20 |
Jun 2023 33 | Jun 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ComplySci Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of ComplySci users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ComplySci Product Quality
3.1/5
ComplySci has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock ComplySci's overall Product Quality score rated by its users and customers.
ComplySci Product Information
ComplySci’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.complysci.com
- Company Size
- 11-50 Employees
Industry
Tech
FinTech
ComplySci Pricing
ComplySci ROI & Value For Money
3/5
ComplySci has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock ComplySci's overall ROI score rated by its users and customers.
ComplySci Customer Satisfaction (CSAT)
ComplySci Customer Satisfaction (CSAT) Score
33 / 100
ComplySci has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ComplySci Customer Service
2.8/5
ComplySci has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About ComplySci's Customer Service
Address
136 Madison Avenue, New York City, NY 10016
Website
http://www.complysci.com
Phone Number
212-327-1533
ComplySci's Social Links
ComplySci as an Employer
2.8/5
ComplySci has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
ComplySci scored a 34 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of ComplySci would recommend the brand to a friend. ENPS measures how likely ComplySci employees would recommend working at ComplySci to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
