-54
NPS
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ComPsych
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About ComPsych's Brand
ComPsych Corporation is the world's largest provider of employee assistance programs and is the pioneer and worldwide leader of fully
Brand at a Glance
61%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
ComPsych NPS
ComPsych's Net Promoter Score (NPS) is a -54 with 13% Promoters, 20% Passives, and 67% Detractors. Net Promoter Score tracks whether ComPsych's customers would recommend using the product based on a scale of -100 to 100.
ComPsych Overall NPS
| 13% | Promoters |
|---|---|
| 20% | Passives |
| 67% | Detractors |
ComPsych NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -25 | Sep 2022 | -25 |
Apr 2023 -40 | Apr 2023 | -40 |
Jun 2023 -34 | Jun 2023 | -34 |
Aug 2023 -15 | Aug 2023 | -15 |
Nov 2023 -25 | Nov 2023 | -25 |
Mar 2024 -33 | Mar 2024 | -33 |
Apr 2024 -40 | Apr 2024 | -40 |
Jul 2024 -45 | Jul 2024 | -45 |
Aug 2024 -51 | Aug 2024 | -51 |
Feb 2025 -54 | Feb 2025 | -54 |
Aug 2025 -57 | Aug 2025 | -57 |
Sep 2025 -53 | Sep 2025 | -53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ComPsych NPS by Gender
Male customers rated ComPsych's NPS 66 points higher than Female customers.
Male
-34
ComPsych's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-100
ComPsych's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
ComPsych NPS by Ethnicity
ComPsych's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
ComPsych NPS by Usage
ComPsych's NPS was rated -100 points by customers who have used ComPsych's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
ComPsych Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of ComPsych users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ComPsych Customer Loyalty Score by Gender
Female customers rated ComPsych's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ComPsych.
Male
40%
Yes
Female
70%
Yes
ComPsych Customer Loyalty Score by Ethnicity
ComPsych's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ComPsych.
46
out of 100
Caucasian
ComPsych Customer Loyalty Score by Usage
ComPsych's Customer Loyalty score was rated 40% by customers who have used ComPsych's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ComPsych Customer Loyalty Score by Industry
ComPsych's Customer Loyalty score was rated 64% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ComPsych Product Quality
2.5/5
ComPsych has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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ComPsych Product Information
ComPsych’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated ComPsych's product the highest.
- Website
- http://www.compsych.com
- Company Size
- 501-1,000 Employees
Industry
Healthcare
Quick Insights into ComPsych Product Quality
ComPsych's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked ComPsych's Product Quality.
Ranked ComPsych Product Quality the Highest
Ranked ComPsych Product Quality the Lowest
ComPsych Product Quality Score by Gender
Male customers rated ComPsych's Product Quality score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ComPsych.
Male
2.6/5
Female
1.5/5
ComPsych Product Quality Score by Ethnicity
ComPsych's Product Quality score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ComPsych.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
ComPsych Product Quality Score by Usage
ComPsych's Product Quality score was rated 1.5 stars by customers who have used ComPsych's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ComPsych Product Quality Score by Industry
ComPsych's Product Quality score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
ComPsych Pricing
ComPsych ROI & Value For Money
2.4/5
ComPsych has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock ComPsych's overall ROI score rated by its users and customers.
ComPsych Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into ComPsych ROI
ComPsych's ROI score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked ComPsych's ROI score.
Ranked ComPsych ROI the Highest
Ranked ComPsych ROI the Lowest
ComPsych ROI Score by Gender
Male customers rated ComPsych's ROI score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ComPsych.
Male
2.1/5
Female
1.5/5
ComPsych ROI Score by Ethnicity
ComPsych's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ComPsych.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
ComPsych ROI Score by Usage
ComPsych's ROI score was rated 1.5 stars by customers who have used ComPsych's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ComPsych ROI Score by Industry
ComPsych's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ComPsych Customer Satisfaction (CSAT)
ComPsych Customer Satisfaction (CSAT) Score
27 / 100
ComPsych has an overall Customer Satisfaction score of 27 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
9%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
0%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ComPsych Customer Satisfaction
ComPsych's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked ComPsych's Customer Satisfaction.
Ranked ComPsych Customer Satisfaction the Highest
Ranked ComPsych Customer Satisfaction the Lowest
ComPsych Customer Satisfaction Score by Gender
Male customers rated ComPsych's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ComPsych.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
ComPsych Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ComPsych's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ComPsych.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
ComPsych Customer Satisfaction Score by Usage
ComPsych's Customer Satisfaction score was rated 0 points by customers who have used ComPsych's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ComPsych Customer Satisfaction Score by Industry
ComPsych's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "ComPsych Customer Satisfaction Score by Industry",
"text": "ComPsych's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "ComPsych's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
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}ComPsych Customer Service
2.4/5
ComPsych has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock ComPsych's overall Customer Service score rated by its users and customers.
About ComPsych's Customer Service
Address
455 North Cityfront Plaza Drive NBC Tower, Chicago, IL
Website
http://www.compsych.com
Phone Number
13125953111
Quick Insights into ComPsych Customer Service
ComPsych's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked ComPsych's Customer Service score.
Ranked ComPsych Customer Service the Highest
Ranked ComPsych Customer Service the Lowest
ComPsych Customer Service Score by Gender
Male customers rated ComPsych's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ComPsych.
Male
2.1/5
Female
1.5/5
ComPsych Customer Service Score by Ethnicity
ComPsych's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ComPsych.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
ComPsych Customer Service Score by Usage
ComPsych's Customer Service score was rated 1.5 stars by customers who have used ComPsych's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ComPsych Customer Service Score by Industry
ComPsych's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
ComPsych as an Employer
2.2/5
ComPsych has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
ComPsych scored a -54 for Net Promoter Score and a -82 for Employee Net Promoter Score. NPS gauges how likely a customer of ComPsych would recommend the brand to a friend. ENPS measures how likely ComPsych employees would recommend working at ComPsych to a friend.
Net Promoter Score
-54
NPS Score
| 13% | Promoters |
|---|---|
| 20% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-82
eNPS Score
| 6% | Promoters |
|---|---|
| 6% | Passive |
| 88% | Detractors |
