67
NPS
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CompTIA
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About CompTIA's Brand
Computing Technology Industry Association focuses on advancing the growth of the information technology industry.
Brand at a Glance
85%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
CompTIA NPS
CompTIA's Net Promoter Score (NPS) is a 67 with 78% Promoters, 11% Passives, and 11% Detractors. Net Promoter Score tracks whether CompTIA's customers would recommend using the product based on a scale of -100 to 100.
CompTIA Overall NPS
| 78% | Promoters |
|---|---|
| 11% | Passives |
| 11% | Detractors |
CompTIA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
May 2022 100 | May 2022 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Aug 2023 83 | Aug 2023 | 83 |
Nov 2023 85 | Nov 2023 | 85 |
Jul 2024 87 | Jul 2024 | 87 |
Oct 2025 66 | Oct 2025 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CompTIA Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of CompTIA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CompTIA Product Quality
3.9/5
CompTIA has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock CompTIA's overall Product Quality score rated by its users and customers.
CompTIA Product Information
CompTIA’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.comptia.org
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
CompTIA Pricing
CompTIA ROI & Value For Money
3.9/5
CompTIA has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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CompTIA Customer Satisfaction (CSAT)
CompTIA Customer Satisfaction (CSAT) Score
86 / 100
CompTIA has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
72%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CompTIA Customer Service
4.2/5
CompTIA has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About CompTIA's Customer Service
Address
1815 S. Meyers Road, Suite 300, Chicago, IL
Website
http://www.comptia.org
Phone Number
+1 (630) 678-8300
CompTIA as an Employer
4.6/5
CompTIA has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CompTIA scored a 67 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of CompTIA would recommend the brand to a friend. ENPS measures how likely CompTIA employees would recommend working at CompTIA to a friend.
Net Promoter Score
67
NPS Score
| 78% | Promoters |
|---|---|
| 11% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
