-19
NPS
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CompuCom
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About CompuCom's Brand
CompuCom is a provider of information technology solutions for businesses.
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
CompuCom NPS
CompuCom's Net Promoter Score (NPS) is a -19 with 24% Promoters, 33% Passives, and 43% Detractors. Net Promoter Score tracks whether CompuCom's customers would recommend using the product based on a scale of -100 to 100.
CompuCom Overall NPS
| 24% | Promoters |
|---|---|
| 33% | Passives |
| 43% | Detractors |
CompuCom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 13 | May 2021 | 13 |
Sep 2021 -11 | Sep 2021 | -11 |
Nov 2021 -20 | Nov 2021 | -20 |
Jan 2022 -9 | Jan 2022 | -9 |
Mar 2022 -8 | Mar 2022 | -8 |
May 2022 -1 | May 2022 | -1 |
Sep 2022 0 | Sep 2022 | 0 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 -7 | Jan 2023 | -7 |
Apr 2023 -11 | Apr 2023 | -11 |
Oct 2023 -15 | Oct 2023 | -15 |
Apr 2024 -20 | Apr 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CompuCom NPS by Gender
Female customers rated CompuCom's NPS 85 points higher than Male customers.
Male
-60
CompuCom's NPS was rated -60 by Male customers on Comparably.
0%
Promoters
40%
Passives
60%
Detractors
Female
25
CompuCom's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
CompuCom NPS by Ethnicity
CompuCom's NPS was rated 0 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
CompuCom NPS by Age
CompuCom's NPS was rated 100 points by customers ages 18-25 on Comparably.
CompuCom NPS by Usage
CompuCom's NPS was rated the highest by customers who have used CompuCom's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
5 to 10 Years -67 | 5 to 10 Years | -67 |
CompuCom Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of CompuCom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CompuCom Customer Loyalty Score by Gender
Female customers rated CompuCom's Customer Loyalty score 36% higher than Male customers.
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Male
64%
Yes
Female
100%
Yes
CompuCom Customer Loyalty Score by Ethnicity
CompuCom's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CompuCom.
70
out of 100
Asian or Pacific Islander
CompuCom Customer Loyalty Score by Age
CompuCom's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CompuCom.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
CompuCom Customer Loyalty Score by Usage
CompuCom's Customer Loyalty score was rated the highest by customers who have used CompuCom's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CompuCom Customer Loyalty Score by Industry
CompuCom's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CompuCom Product Quality
3.7/5
CompuCom has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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CompuCom Product Information
CompuCom’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated CompuCom's product the highest.
- Website
- http://www.compucom.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
SaaS
Quick Insights into CompuCom Product Quality
CompuCom's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used CompuCom's products/services for 5 to 10 Years.
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Ranked CompuCom Product Quality the Highest
Ranked CompuCom Product Quality the Lowest
CompuCom Product Quality Score by Gender
Female customers rated CompuCom's Product Quality score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CompuCom.
Male
2.5/5
Female
3.6/5
CompuCom Product Quality Score by Ethnicity
CompuCom's Product Quality score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CompuCom.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
CompuCom Product Quality Score by Age
CompuCom's Product Quality score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CompuCom.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
CompuCom Product Quality Score by Usage
CompuCom's Product Quality score was rated the highest by customers who have used CompuCom's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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CompuCom Product Quality Score by Industry
CompuCom's Product Quality score was rated 3 stars by Tech industry customers.
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CompuCom Pricing
CompuCom ROI & Value For Money
3.2/5
CompuCom has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock CompuCom's overall ROI score rated by its users and customers.
CompuCom Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into CompuCom ROI
CompuCom's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used CompuCom's products/services for 5 to 10 Years.
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Ranked CompuCom ROI the Highest
Ranked CompuCom ROI the Lowest
CompuCom ROI Score by Gender
Female customers rated CompuCom's ROI score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CompuCom.
Male
2.3/5
Female
3.5/5
CompuCom ROI Score by Ethnicity
CompuCom's ROI score was rated 3.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CompuCom.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
CompuCom ROI Score by Age
CompuCom's ROI score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CompuCom.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
CompuCom ROI Score by Usage
CompuCom's ROI score was rated the highest by customers who have used CompuCom's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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CompuCom ROI Score by Industry
CompuCom's ROI score was rated 2.8 stars by Tech industry customers.
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CompuCom Customer Satisfaction (CSAT)
CompuCom Customer Satisfaction (CSAT) Score
60 / 100
CompuCom has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
20%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CompuCom Customer Satisfaction
CompuCom's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked CompuCom's Customer Satisfaction.
Ranked CompuCom Customer Satisfaction the Highest
Ranked CompuCom Customer Satisfaction the Lowest
CompuCom Customer Satisfaction Score by Gender
Female customers rated CompuCom's Customer Satisfaction score 42 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CompuCom.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 34% | |
Very Dissatisfied | 33% |
75 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
CompuCom Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
CompuCom's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CompuCom.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CompuCom Customer Satisfaction Score by Usage
CompuCom's Customer Satisfaction score was rated 33 points by customers who have used CompuCom's products/services for 5 to 10 Years.
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CompuCom Customer Satisfaction Score by Industry
CompuCom's Customer Satisfaction score was rated 34 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
"groupId": 104,
"score": 34,
"stars": 0,
"csatScore": 34,
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}CompuCom Customer Service
3.5/5
CompuCom has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CompuCom's overall Customer Service score rated by its users and customers.
About CompuCom's Customer Service
Address
7171 Forest Lane, Dallas, TX 75230
Website
http://www.compucom.com
Phone Number
9728563600
Quick Insights into CompuCom Customer Service
CompuCom's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used CompuCom's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked CompuCom's Customer Service score.
Ranked CompuCom Customer Service the Highest
Ranked CompuCom Customer Service the Lowest
CompuCom Customer Service Score by Gender
Female customers rated CompuCom's Customer Service score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CompuCom.
Male
2.4/5
Female
3.5/5
CompuCom Customer Service Score by Ethnicity
CompuCom's Customer Service score was rated 3.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CompuCom.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
CompuCom Customer Service Score by Age
CompuCom's Customer Service score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CompuCom.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
CompuCom Customer Service Score by Usage
CompuCom's Customer Service score was rated the highest by customers who have used CompuCom's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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CompuCom Customer Service Score by Industry
CompuCom's Customer Service score was rated 2.9 stars by Tech industry customers.
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Consumer vs. Employees
CompuCom scored a -19 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of CompuCom would recommend the brand to a friend. ENPS measures how likely CompuCom employees would recommend working at CompuCom to a friend.
Net Promoter Score
-19
NPS Score
| 24% | Promoters |
|---|---|
| 33% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 19% | Promoters |
|---|---|
| 12% | Passive |
| 69% | Detractors |
