-9
NPS
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Compugen
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About Compugen's Brand
Founded in 1981 by current President and CEO Harry Zarek, Compugen is Canada's largest privately-owned and operated IT solutions provider.
Brand at a Glance
79%
Customer Loyalty
3.4/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Compugen NPS
Compugen's Net Promoter Score (NPS) is a -9 with 36% Promoters, 19% Passives, and 45% Detractors. Net Promoter Score tracks whether Compugen's customers would recommend using the product based on a scale of -100 to 100.
Compugen Overall NPS
| 36% | Promoters |
|---|---|
| 19% | Passives |
| 45% | Detractors |
Compugen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
Nov 2023 50 | Nov 2023 | 50 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 11 | Mar 2024 | 11 |
Aug 2024 0 | Aug 2024 | 0 |
Oct 2024 -9 | Oct 2024 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Compugen Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Compugen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Compugen Product Quality
3.4/5
Compugen has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Compugen's overall Product Quality score rated by its users and customers.
Compugen Product Information
Compugen’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://compugen.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
Productivity
SaaS
Compugen Pricing
Compugen ROI & Value For Money
2.9/5
Compugen has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Compugen Customer Satisfaction (CSAT)
Compugen Customer Satisfaction (CSAT) Score
66 / 100
Compugen has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
44%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Compugen Customer Service
3/5
Compugen has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Compugen's Customer Service
Address
100 Via Renzo Drive, Richmond Hill, GA L4S 0B8 Canada
Website
http://compugen.com
Phone Number
905-707-2000
Compugen as an Employer
3.3/5
Compugen has a 3.3/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Compugen scored a -9 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Compugen would recommend the brand to a friend. ENPS measures how likely Compugen employees would recommend working at Compugen to a friend.
Net Promoter Score
-9
NPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
