0
NPS
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CompuNet
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About CompuNet's Brand
A leading value-added reseller (VAR) and managed service provider for information technology solutions
Brand at a Glance
60%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
2.9/5
Customer Service
CompuNet NPS
CompuNet's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether CompuNet's customers would recommend using the product based on a scale of -100 to 100.
CompuNet Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
CompuNet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Oct 2022 0 | Oct 2022 | 0 |
Sep 2023 -33 | Sep 2023 | -33 |
Apr 2024 -40 | Apr 2024 | -40 |
May 2025 -17 | May 2025 | -17 |
Jun 2025 -1 | Jun 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CompuNet Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of CompuNet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CompuNet Product Quality
3/5
CompuNet has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock CompuNet's overall Product Quality score rated by its users and customers.
CompuNet Product Information
CompuNet’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.compunet.biz/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
SaaS
CompuNet Pricing
CompuNet ROI & Value For Money
3.2/5
CompuNet has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock CompuNet's overall ROI score rated by its users and customers.
CompuNet Customer Satisfaction (CSAT)
CompuNet Customer Satisfaction (CSAT) Score
50 / 100
CompuNet has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CompuNet Customer Service
2.9/5
CompuNet has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock CompuNet's overall Customer Service score rated by its users and customers.
About CompuNet's Customer Service
Address
2264 S. Bonito Way, Suite 150, Meridian, ID 83642
Website
http://www.compunet.biz/
Phone Number
2089835455
CompuNet as an Employer
2.6/5
CompuNet has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
CompuNet scored a 0 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of CompuNet would recommend the brand to a friend. ENPS measures how likely CompuNet employees would recommend working at CompuNet to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
