33
NPS
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Computer Generated Solutions
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About Computer Generated Solutions' Brand
Computer Generated Solutions, Inc. provides information technology solutions and services in the United States and internationally. Its
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service
Computer Generated Solutions NPS
Computer Generated Solutions's Net Promoter Score (NPS) is a 33 with 60% Promoters, 13% Passives, and 27% Detractors. Net Promoter Score tracks whether Computer Generated Solutions's customers would recommend using the product based on a scale of -100 to 100.
Computer Generated Solutions Overall NPS
| 60% | Promoters |
|---|---|
| 13% | Passives |
| 27% | Detractors |
Computer Generated Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 38 | Aug 2020 | 38 |
Sep 2022 29 | Sep 2022 | 29 |
Aug 2024 34 | Aug 2024 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Computer Generated Solutions NPS by Usage
Computer Generated Solutions's NPS was rated the highest by customers who have used Computer Generated Solutions's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 57 | 5 to 10 Years | 57 |
Computer Generated Solutions Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Computer Generated Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Computer Generated Solutions Product Quality
3.8/5
Computer Generated Solutions has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Computer Generated Solutions Product Information
Computer Generated Solutions serves markets in the United States. Computer Generated Solutions supports Web devices and offers products for small and medium sized businesses.
Computer Generated Solutions’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated Computer Generated Solutions's product the highest.
- Website
- http://www.cgsinc.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Warehouse Management Software
Apparel Management Software
Fashion Design and Production Software
Enterprise Resource Planning (ERP) Software
Quality Management Software
Product Lifecycle Management Software
Quick Insights into Computer Generated Solutions Product Quality
Computer Generated Solutions's Product Quality score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers who have used Computer Generated Solutions's products/services for 1 to 2 Years.
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Ranked Computer Generated Solutions Product Quality the Highest
Ranked Computer Generated Solutions Product Quality the Lowest
Computer Generated Solutions Product Quality Score by Usage
Computer Generated Solutions's Product Quality score was rated the highest by customers who have used Computer Generated Solutions's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Computer Generated Solutions Product Quality Score by Industry
Computer Generated Solutions's Product Quality score was rated 4.3 stars by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Computer Generated Solutions Pricing
Computer Generated Solutions ROI & Value For Money
3.6/5
Computer Generated Solutions has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Computer Generated Solutions' overall ROI score rated by its users and customers.
Computer Generated Solutions Pricing Plans
Computer Generated Solutions has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry.
Who Uses Computer Generated Solutions?
Small Businesses
Medium Businesses
Quick Insights into Computer Generated Solutions ROI
Computer Generated Solutions's ROI score was rated highest by customers from the Fashion and Beauty industry.
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Ranked Computer Generated Solutions ROI the Highest
Computer Generated Solutions ROI Score by Industry
Computer Generated Solutions's ROI score was rated 4.4 stars by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Computer Generated Solutions Customer Satisfaction (CSAT)
Computer Generated Solutions Customer Satisfaction (CSAT) Score
100 / 100
Computer Generated Solutions has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Computer Generated Solutions Customer Service
3.3/5
Computer Generated Solutions has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Computer Generated Solutions's Customer Service
Address
Three World Financial Center 200 Vesey Stree, West New York, NJ
Website
http://www.cgsinc.com
Phone Number
212-408-3800
Computer Generated Solutions as an Employer
4.5/5
Computer Generated Solutions has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
CEO of Computer Generated Solutions
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Computer Generated Solutions scored a 33 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Computer Generated Solutions would recommend the brand to a friend. ENPS measures how likely Computer Generated Solutions employees would recommend working at Computer Generated Solutions to a friend.
Net Promoter Score
33
NPS Score
| 60% | Promoters |
|---|---|
| 13% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
