33
NPS
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Computer Guidance
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About Computer Guidance's Brand
Computer Guidance provides construction management software solutions.
Brand at a Glance
3.6/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Computer Guidance NPS
Computer Guidance's Net Promoter Score (NPS) is a 33 with 60% Promoters, 13% Passives, and 27% Detractors. Net Promoter Score tracks whether Computer Guidance's customers would recommend using the product based on a scale of -100 to 100.
Computer Guidance Overall NPS
| 60% | Promoters |
|---|---|
| 13% | Passives |
| 27% | Detractors |
Computer Guidance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 34 | Aug 2020 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Computer Guidance NPS by Usage
Computer Guidance's NPS was rated 58 points by customers who have used Computer Guidance's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 58 | 5 to 10 Years | 58 |
Computer Guidance Product Quality
3.6/5
Computer Guidance has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Computer Guidance Product Information
Computer Guidance serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Computer Guidance supports Web devices and offers products for small, medium, and large sized businesses.
Computer Guidance’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Computer Guidance's product the highest.
- Website
- http://computerguidance.com/
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
Quick Insights into Computer Guidance Product Quality
Computer Guidance's Product Quality score was rated highest by customers who have used Computer Guidance's products/services for 5 to 10 Years.
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Ranked Computer Guidance Product Quality the Highest
Computer Guidance Product Quality Score by Usage
Computer Guidance's Product Quality score was rated 4.1 stars by customers who have used Computer Guidance's products/services for 5 to 10 Years.
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Computer Guidance Product Quality Score by Industry
Computer Guidance's Product Quality score was rated 4.1 stars by Construction industry customers.
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Computer Guidance Pricing
Computer Guidance ROI & Value For Money
3.7/5
Computer Guidance has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Computer Guidance Pricing Plans
Computer Guidance has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Who Uses Computer Guidance?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Computer Guidance ROI
Computer Guidance's ROI score was rated highest by customers from the Construction industry.
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Ranked Computer Guidance ROI the Highest
Computer Guidance ROI Score by Industry
Computer Guidance's ROI score was rated 4.1 stars by Construction industry customers.
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Computer Guidance Customer Service
3.7/5
Computer Guidance has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Computer Guidance's Customer Service
Address
Scottsdale, AZ
Website
http://computerguidance.com/
Computer Guidance as an Employer
3.5/5
Computer Guidance has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Computer Guidance scored a 33 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Computer Guidance would recommend the brand to a friend. ENPS measures how likely Computer Guidance employees would recommend working at Computer Guidance to a friend.
Net Promoter Score
33
NPS Score
| 60% | Promoters |
|---|---|
| 13% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
