-12
NPS
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Computershare
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About Computershare's Brand
Welcome to a world of potential Computershare can genuinely be considered an Australian success story.
Brand at a Glance
69%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3/5
Customer Service
Computershare NPS
Computershare's Net Promoter Score (NPS) is a -12 with 36% Promoters, 16% Passives, and 48% Detractors. Net Promoter Score tracks whether Computershare's customers would recommend using the product based on a scale of -100 to 100.
Computershare Overall NPS
| 36% | Promoters |
|---|---|
| 16% | Passives |
| 48% | Detractors |
Computershare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 1 | Apr 2024 | 1 |
May 2024 4 | May 2024 | 4 |
Oct 2024 1 | Oct 2024 | 1 |
Dec 2024 -1 | Dec 2024 | -1 |
Mar 2025 1 | Mar 2025 | 1 |
May 2025 -1 | May 2025 | -1 |
Sep 2025 -2 | Sep 2025 | -2 |
Oct 2025 -4 | Oct 2025 | -4 |
Feb 2026 -7 | Feb 2026 | -7 |
Mar 2026 -9 | Mar 2026 | -9 |
Apr 2026 -11 | Apr 2026 | -11 |
May 2026 -12 | May 2026 | -12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Computershare NPS by Gender
Female customers rated Computershare's NPS 33 points higher than Male customers.
Male
-33
Computershare's NPS was rated -33 by Male customers on Comparably.
28%
Promoters
11%
Passives
61%
Detractors
Female
0
Computershare's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Computershare NPS by Ethnicity
Computershare's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -12 | Caucasian | -12 |
Other -63 | Other | -63 |
Computershare NPS by Age
Computershare's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Computershare NPS by Usage
Computershare's NPS was rated the highest by customers who have used Computershare's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 11 | Less than 1 Year | 11 |
1 to 2 Years 17 | 1 to 2 Years | 17 |
Over 10 Years -63 | Over 10 Years | -63 |
Computershare Customer Reviews
Out of the 7 Computershare customer reviews 4 were positive and 3 were constructive. Computershare customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Computershare Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Computershare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Computershare Customer Loyalty Score by Gender
Male customers rated Computershare's Customer Loyalty score 10% higher than Female customers.
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Male
65%
Yes
Female
55%
Yes
Computershare Customer Loyalty Score by Ethnicity
Computershare's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Computershare.
70
out of 100
Caucasian
44
out of 100
Other
Computershare Customer Loyalty Score by Age
Computershare's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Computershare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
36-40 78% | 36-40 | 78% |
41-45 70% | 41-45 | 70% |
66+ 40% | 66+ | 40% |
Computershare Customer Loyalty Score by Usage
Computershare's Customer Loyalty score was rated the highest by customers who have used Computershare's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Computershare Customer Loyalty Score by Industry
Computershare's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Computershare Product Quality
3.1/5
Computershare has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Computershare Product Information
Computershare’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Computershare's product the highest. Reviewers from the Tech industry rated Computershare the lowest at 2.7.
- Website
- http://www.computershare.com
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Quick Insights into Computershare Product Quality
Computershare's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 66+.
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Ranked Computershare Product Quality the Highest
Ranked Computershare Product Quality the Lowest
Computershare Product Quality Score by Gender
Female customers rated Computershare's Product Quality score 0.2 stars higher than Male customers.
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Male
2.7/5
Female
2.9/5
Computershare Product Quality Score by Ethnicity
Computershare's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Computershare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Other 1.8 | Other | 1.8 |
Computershare Product Quality Score by Age
Computershare's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Computershare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
36-40 3.2 | 36-40 | 3.2 |
41-45 3.5 | 41-45 | 3.5 |
66+ 1.5 | 66+ | 1.5 |
Computershare Product Quality Score by Usage
Computershare's Product Quality score was rated the highest by customers who have used Computershare's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Computershare Product Quality Score by Industry
Computershare's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Computershare Pricing
Computershare ROI & Value For Money
3/5
Computershare has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Computershare's overall ROI score rated by its users and customers.
Computershare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Computershare.
Quick Insights into Computershare ROI
Computershare's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 66+.
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Ranked Computershare ROI the Highest
Ranked Computershare ROI the Lowest
Computershare ROI Score by Gender
Female customers rated Computershare's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Computershare.
Male
2.7/5
Female
2.8/5
Computershare ROI Score by Ethnicity
Computershare's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Computershare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Other 2 | Other | 2 |
Computershare ROI Score by Age
Computershare's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Computershare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.3 | 31-35 | 3.3 |
36-40 3.7 | 36-40 | 3.7 |
41-45 3.8 | 41-45 | 3.8 |
66+ 1.5 | 66+ | 1.5 |
Computershare ROI Score by Usage
Computershare's ROI score was rated the highest by customers who have used Computershare's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Computershare ROI Score by Industry
Computershare's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Computershare Customer Satisfaction (CSAT)
Computershare Customer Satisfaction (CSAT) Score
49 / 100
Computershare has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
25%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
12%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Computershare Customer Satisfaction
Computershare's Customer Satisfaction score was rated highest by customers who have used Computershare's products/services for 1 to 2 Years, and rated lowest by customers ages 66+.
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Ranked Computershare Customer Satisfaction the Highest
Ranked Computershare Customer Satisfaction the Lowest
Computershare Customer Satisfaction Score by Gender
Male customers rated Computershare's Customer Satisfaction score 31 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Computershare.
51 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 24% | |
Very Dissatisfied | 25% |
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
Computershare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Computershare's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Computershare.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
45%
CSAT according to Other
Computershare's Customer Satisfaction (CSAT) score was rated 14% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Computershare.
14 / 100
Very Satisfied
0%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
57%
Very Dissatisfied
29%
Computershare Customer Satisfaction Score by Age
Computershare's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Computershare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 66+ | 0% |
Computershare Customer Satisfaction Score by Usage
Computershare's Customer Satisfaction score was rated the highest by customers who have used Computershare's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Computershare Customer Satisfaction Score by Industry
Computershare's Customer Satisfaction score was rated 43 points by Tech industry customers.
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{
"title": "Computershare Customer Satisfaction Score by Industry",
"text": "Computershare's Customer Satisfaction score was rated 43 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 43,
"stars": 0,
"csatScore": 43,
"text": "Computershare's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 43
}
]
}Computershare Customer Service
3/5
Computershare has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Computershare's overall Customer Service score rated by its users and customers.
About Computershare's Customer Service
Address
Yarra Falls 452 Johnston Street, Melbourne, IA 3067
Website
http://www.computershare.com
Phone Number
(212) 805-7100
Quick Insights into Computershare Customer Service
Computershare's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Computershare's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Computershare's Customer Service score.
Ranked Computershare Customer Service the Highest
Ranked Computershare Customer Service the Lowest
Computershare Customer Service Score by Gender
Female customers rated Computershare's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Computershare.
Male
2.3/5
Female
2.6/5
Computershare Customer Service Score by Ethnicity
Computershare's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Computershare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 1.7 | Other | 1.7 |
Computershare Customer Service Score by Age
Computershare's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Computershare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.3 | 31-35 | 3.3 |
36-40 3.4 | 36-40 | 3.4 |
41-45 3.1 | 41-45 | 3.1 |
66+ 1.5 | 66+ | 1.5 |
Computershare Customer Service Score by Usage
Computershare's Customer Service score was rated the highest by customers who have used Computershare's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Computershare Customer Service Score by Industry
Computershare's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Computershare as an Employer
2.5/5
Computershare has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Computershare scored a -12 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Computershare would recommend the brand to a friend. ENPS measures how likely Computershare employees would recommend working at Computershare to a friend.
Net Promoter Score
-12
NPS Score
| 36% | Promoters |
|---|---|
| 16% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 21% | Promoters |
|---|---|
| 19% | Passive |
| 60% | Detractors |
