100
NPS
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Comtech EF Data
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About Comtech EF Data's Brand
We design and manufacture an assortment of satellite communications equipment deployed in commercial and government applications around the world.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Comtech EF Data NPS
Comtech EF Data's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Comtech EF Data's customers would recommend using the product based on a scale of -100 to 100.
Comtech EF Data Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Comtech EF Data NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 100 | Jul 2024 | 100 |
Oct 2024 100 | Oct 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Comtech EF Data Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Comtech EF Data users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Comtech EF Data Product Quality
4.5/5
Comtech EF Data has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Comtech EF Data's overall Product Quality score rated by its users and customers.
Comtech EF Data Product Information
Comtech EF Data’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.comtechefdata.com
- Company Size
- 501-1,000 Employees
Industry
Telecommunications
Comtech EF Data Pricing
Comtech EF Data ROI & Value For Money
5/5
Comtech EF Data has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Comtech EF Data's overall ROI score rated by its users and customers.
Comtech EF Data Customer Satisfaction (CSAT)
Comtech EF Data Customer Satisfaction (CSAT) Score
100 / 100
Comtech EF Data has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Comtech EF Data Customer Service
5/5
Comtech EF Data has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Comtech EF Data's overall Customer Service score rated by its users and customers.
About Comtech EF Data's Customer Service
Address
2114 W 7th St, Tempe, AZ 85281
Website
http://www.comtechefdata.com
Phone Number
480.333.2000
Comtech EF Data as an Employer
2.6/5
Comtech EF Data has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Comtech EF Data scored a 100 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Comtech EF Data would recommend the brand to a friend. ENPS measures how likely Comtech EF Data employees would recommend working at Comtech EF Data to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 0% | Promoters |
|---|---|
| 40% | Passive |
| 60% | Detractors |
