69
NPS
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Brand Page
Comtravo
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About Comtravo's Brand
Easy booking via Email SMS Skype or our innovative self booking platform insert preferences only once
Brand at a Glance
3.9/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
Comtravo NPS
Comtravo's Net Promoter Score (NPS) is a 69 with 78% Promoters, 13% Passives, and 9% Detractors. Net Promoter Score tracks whether Comtravo's customers would recommend using the product based on a scale of -100 to 100.
Comtravo Overall NPS
| 78% | Promoters |
|---|---|
| 13% | Passives |
| 9% | Detractors |
Comtravo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 70 | Aug 2020 | 70 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Comtravo NPS by Usage
Comtravo's NPS was rated the highest by customers who have used Comtravo's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years 83 | 2 to 5 Years | 83 |
Comtravo Product Quality
3.9/5
Comtravo has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Comtravo Product Information
Comtravo serves markets in Europe and Germany. Comtravo supports Web devices and offers products for small and medium sized businesses.
Comtravo’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://comtravo.com
- Company Size
- 11-50 Employees
Languages Supported
English
German
Product Type
Travel Management Software
Comtravo Pricing
Comtravo ROI & Value For Money
4.1/5
Comtravo has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Comtravo Pricing Plans
Comtravo has a pricing structure that accommodates small and medium businesses. Starting from €11.50, Comtravo uses a subscription model and offers the following: Enterprise: Contact Comtravo directly for pricing information..
Who Uses Comtravo?
Small Businesses
Medium Businesses
Comtravo Customer Service
5/5
Comtravo has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Comtravo's Customer Service
Address
Germany
Website
https://comtravo.com
