34
NPS
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ConAgra Foods Lamb Weston
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About ConAgra Foods Lamb Weston's Brand
A produces and distributes frozen potato products to restaurants and consumers in the United States and internationally.
Brand at a Glance
68%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
ConAgra Foods Lamb Weston NPS
ConAgra Foods Lamb Weston's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether ConAgra Foods Lamb Weston's customers would recommend using the product based on a scale of -100 to 100.
ConAgra Foods Lamb Weston Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
ConAgra Foods Lamb Weston NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
Mar 2025 33 | Mar 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ConAgra Foods Lamb Weston Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of ConAgra Foods Lamb Weston users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ConAgra Foods Lamb Weston Product Quality
4/5
ConAgra Foods Lamb Weston has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ConAgra Foods Lamb Weston's overall Product Quality score rated by its users and customers.
ConAgra Foods Lamb Weston Product Information
ConAgra Foods Lamb Weston’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.lambweston.com/
- Company Size
- 51-200 Employees
Industry
Consumer Services
ConAgra Foods Lamb Weston Pricing
ConAgra Foods Lamb Weston ROI & Value For Money
3.6/5
ConAgra Foods Lamb Weston has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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ConAgra Foods Lamb Weston Customer Satisfaction (CSAT)
ConAgra Foods Lamb Weston Customer Satisfaction (CSAT) Score
100 / 100
ConAgra Foods Lamb Weston has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ConAgra Foods Lamb Weston Customer Service
3.7/5
ConAgra Foods Lamb Weston has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About ConAgra Foods Lamb Weston's Customer Service
Address
8701 West Gage Boulevard, Kennewick, WA 99336-1034
Website
http://www.lambweston.com/
Consumer vs. Employees
ConAgra Foods Lamb Weston scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of ConAgra Foods Lamb Weston would recommend the brand to a friend. ENPS measures how likely ConAgra Foods Lamb Weston employees would recommend working at ConAgra Foods Lamb Weston to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
