25
NPS
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Brand Page
Concerto Healthcare
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About Concerto Healthcare's Brand
Concerto delivers comprehensive care to Medicare, Medicaid, and complex-needs patients.
Brand at a Glance
53%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Concerto Healthcare NPS
Concerto Healthcare's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Concerto Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Concerto Healthcare Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Concerto Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Nov 2021 0 | Nov 2021 | 0 |
Jul 2022 0 | Jul 2022 | 0 |
Oct 2022 25 | Oct 2022 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Concerto Healthcare Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Concerto Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Concerto Healthcare Product Quality
3.2/5
Concerto Healthcare has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Concerto Healthcare's overall Product Quality score rated by its users and customers.
Concerto Healthcare Product Information
Concerto Healthcare’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
Concerto Healthcare Pricing
Concerto Healthcare ROI & Value For Money
3.4/5
Concerto Healthcare has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Concerto Healthcare's overall ROI score rated by its users and customers.
Concerto Healthcare Customer Satisfaction (CSAT)
Concerto Healthcare Customer Satisfaction (CSAT) Score
100 / 100
Concerto Healthcare has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Concerto Healthcare Customer Service
3.7/5
Concerto Healthcare has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Concerto Healthcare's overall Customer Service score rated by its users and customers.
About Concerto Healthcare's Customer Service
Address
2030 MAIN STREET, SUITE 600, Irvine, CA
Website
http://concertohealthcare.com/
Concerto Healthcare as an Employer
2.8/5
Concerto Healthcare has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Concerto Healthcare
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Concerto Healthcare scored a 25 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Concerto Healthcare would recommend the brand to a friend. ENPS measures how likely Concerto Healthcare employees would recommend working at Concerto Healthcare to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 23% | Promoters |
|---|---|
| 31% | Passive |
| 46% | Detractors |
