29
NPS
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Conde Nast Entertainment
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About Conde Nast Entertainment's Brand
Cond Nast Entertainment develops feature films, TV and digital video based on the company's iconic brands.
Brand at a Glance
55%
Customer Loyalty
3.8/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Conde Nast Entertainment NPS
Conde Nast Entertainment's Net Promoter Score (NPS) is a 29 with 43% Promoters, 43% Passives, and 14% Detractors. Net Promoter Score tracks whether Conde Nast Entertainment's customers would recommend using the product based on a scale of -100 to 100.
Conde Nast Entertainment Overall NPS
| 43% | Promoters |
|---|---|
| 43% | Passives |
| 14% | Detractors |
Conde Nast Entertainment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Jun 2021 33 | Jun 2021 | 33 |
Jul 2021 25 | Jul 2021 | 25 |
Aug 2021 20 | Aug 2021 | 20 |
Apr 2022 34 | Apr 2022 | 34 |
Jul 2022 27 | Jul 2022 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Conde Nast Entertainment Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Conde Nast Entertainment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Conde Nast Entertainment Product Quality
3.8/5
Conde Nast Entertainment has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Conde Nast Entertainment Product Information
Conde Nast Entertainment’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Conde Nast Entertainment Pricing
Conde Nast Entertainment ROI & Value For Money
4.2/5
Conde Nast Entertainment has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Conde Nast Entertainment Customer Satisfaction (CSAT)
Conde Nast Entertainment Customer Satisfaction (CSAT) Score
100 / 100
Conde Nast Entertainment has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Conde Nast Entertainment Customer Service
4.2/5
Conde Nast Entertainment has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Conde Nast Entertainment's Customer Service
Address
New York City, NY 10006
Website
http://creativity.condenast.com/
Conde Nast Entertainment as an Employer
Consumer vs. Employees
Conde Nast Entertainment scored a 29 for Net Promoter Score and a -61 for Employee Net Promoter Score. NPS gauges how likely a customer of Conde Nast Entertainment would recommend the brand to a friend. ENPS measures how likely Conde Nast Entertainment employees would recommend working at Conde Nast Entertainment to a friend.
Net Promoter Score
29
NPS Score
| 43% | Promoters |
|---|---|
| 43% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-61
eNPS Score
| 8% | Promoters |
|---|---|
| 23% | Passive |
| 69% | Detractors |
