100
NPS
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CoNetrix
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About CoNetrix's Brand
CoNetrix is a family of technology companies including: AccountingWare, CoNetrix Technology, CoNetrix Security, and Tandem.
Brand at a Glance
85%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
CoNetrix NPS
CoNetrix's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether CoNetrix's customers would recommend using the product based on a scale of -100 to 100.
CoNetrix Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
CoNetrix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
Dec 2024 100 | Dec 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CoNetrix Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of CoNetrix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CoNetrix Product Quality
4.2/5
CoNetrix has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock CoNetrix's overall Product Quality score rated by its users and customers.
CoNetrix Product Information
CoNetrix serves markets in the United States. CoNetrix supports iOS and Web devices and offers products for small, medium, and large sized businesses.
CoNetrix’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.conetrix.com
- Company Size
- 51-200 Employees
Industry
Information Services
Tech
Business Services
SaaS
Languages Supported
English
Product Type
Vendor Management Software
Social Media Management Software
Compliance Software
Risk Management Software
Policy Management Software
Banking System Software
Trading Software
Banking & Financial Software
CoNetrix Pricing
CoNetrix ROI & Value For Money
4.1/5
CoNetrix has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock CoNetrix's overall ROI score rated by its users and customers.
CoNetrix Pricing Plans
CoNetrix has a pricing structure that accommodates small, medium, and large businesses.
Who Uses CoNetrix?
Small Businesses
Medium Businesses
Large Enterprises
CoNetrix Customer Satisfaction (CSAT)
CoNetrix Customer Satisfaction (CSAT) Score
100 / 100
CoNetrix has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CoNetrix Customer Service
4.2/5
CoNetrix has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock CoNetrix's overall Customer Service score rated by its users and customers.
About CoNetrix's Customer Service
Address
6224 34th Street, Lubbock, TX 79407
Website
http://www.conetrix.com
Phone Number
806-687-8600
CoNetrix's Social Links
CoNetrix as an Employer
4.9/5
CoNetrix has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CoNetrix scored a 100 for Net Promoter Score and a 93 for Employee Net Promoter Score. NPS gauges how likely a customer of CoNetrix would recommend the brand to a friend. ENPS measures how likely CoNetrix employees would recommend working at CoNetrix to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
93
eNPS Score
| 93% | Promoters |
|---|---|
| 7% | Passive |
| 0% | Detractors |
