16
NPS
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Confie
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About Confie's Brand
Confie is the largest personal lines insurance agency in the US. We are passionate about serving our customers in their local communities through our click, call, or come-in approach. We live by our aspiration to be the most trusted source of insurance solutions so our customers can have peace of mind. In the insurance industry, we have been recognized as the #1 personal lines leader in the nation for the past seven years. Confie is the only independent agency focused on personal lines insurance that consistently ranks in the Top 10 Property/Casualty agencies in the U.S. We strive to help every employee embrace our corporate values in everything they do. We promote a positive, workplace, and find satisfaction in a job well done. The secret to our continued success is our talented, diverse and dedicated employees. We are proud of our leading position in terms of employee diversity within our industry.
Brand at a Glance
49%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
3.3/5
Customer Service
Confie NPS
Confie's Net Promoter Score (NPS) is a 16 with 58% Promoters, 0% Passives, and 42% Detractors. Net Promoter Score tracks whether Confie's customers would recommend using the product based on a scale of -100 to 100.
Confie Overall NPS
| 58% | Promoters |
|---|---|
| 0% | Passives |
| 42% | Detractors |
Confie NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Jun 2020 -100 | Jun 2020 | -100 |
Dec 2021 -33 | Dec 2021 | -33 |
May 2022 0 | May 2022 | 0 |
Jul 2022 20 | Jul 2022 | 20 |
Sep 2022 33 | Sep 2022 | 33 |
Apr 2023 25 | Apr 2023 | 25 |
Sep 2023 33 | Sep 2023 | 33 |
Nov 2023 20 | Nov 2023 | 20 |
Feb 2024 9 | Feb 2024 | 9 |
Oct 2024 17 | Oct 2024 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Confie NPS by Ethnicity
Confie's NPS was rated 0 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 0 | Other | 0 |
Confie NPS by Usage
Confie's NPS was rated 34 points by customers who have used Confie's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
Confie Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of Confie users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Confie Customer Loyalty Score by Ethnicity
Confie's Customer Loyalty score was rated 55% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Confie.
55
out of 100
Other
Confie Customer Loyalty Score by Usage
Confie's Customer Loyalty score was rated 70% by customers who have used Confie's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Confie Product Quality
2.8/5
Confie has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Confie Product Information
Confie’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- https://www.confie.com/
- Company Size
- 1,001-5,000 Employees
Industry
Insurance
Quick Insights into Confie Product Quality
Confie's Product Quality score was rated highest by customers who have used Confie's products/services for 2 to 5 Years.
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Ranked Confie Product Quality the Highest
Confie Product Quality Score by Ethnicity
Confie's Product Quality score was rated 2.7 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Confie.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2.7 | Other | 2.7 |
Confie Product Quality Score by Usage
Confie's Product Quality score was rated 3.5 stars by customers who have used Confie's products/services for 2 to 5 Years.
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Confie Pricing
Confie ROI & Value For Money
2.6/5
Confie has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Confie ROI
Confie's ROI score was rated highest by customers who have used Confie's products/services for 2 to 5 Years.
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Ranked Confie ROI the Highest
Confie ROI Score by Ethnicity
Confie's ROI score was rated 2.7 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Confie.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2.7 | Other | 2.7 |
Confie ROI Score by Usage
Confie's ROI score was rated 3.5 stars by customers who have used Confie's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Confie Customer Satisfaction (CSAT)
Confie Customer Satisfaction (CSAT) Score
56 / 100
Confie has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Confie Customer Satisfaction
Confie's Customer Satisfaction score was rated highest by customers who have used Confie's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Confie's Customer Satisfaction.
Ranked Confie Customer Satisfaction the Highest
Confie Customer Satisfaction Score by Ethnicity
CSAT according to Other
Confie's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Confie.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Confie Customer Satisfaction Score by Usage
Confie's Customer Satisfaction score was rated 67 points by customers who have used Confie's products/services for 2 to 5 Years.
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Confie Customer Service
3.3/5
Confie has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Confie's Customer Service
Address
7711 Center Avenue, Suite 200, Huntington Beach, CA 92647
Website
https://www.confie.com/
Phone Number
714-252-2500
Confie's Social Links
Quick Insights into Confie Customer Service
Confie's Customer Service score was rated highest by customers who have used Confie's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Confie's Customer Service score.
Ranked Confie Customer Service the Highest
Confie Customer Service Score by Ethnicity
Confie's Customer Service score was rated 2.7 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Confie.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 2.7 | Other | 2.7 |
Confie Customer Service Score by Usage
Confie's Customer Service score was rated 3.5 stars by customers who have used Confie's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Confie as an Employer
4.8/5
Confie has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Confie scored a 16 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of Confie would recommend the brand to a friend. ENPS measures how likely Confie employees would recommend working at Confie to a friend.
Net Promoter Score
16
NPS Score
| 58% | Promoters |
|---|---|
| 0% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 68% | Promoters |
|---|---|
| 26% | Passive |
| 6% | Detractors |
