13
NPS
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Brand Page
Conga
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About Conga's Brand
Simplifying revenue lifecycle complexity every day, for every customer.
Brand at a Glance
75%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
2.4/5
Customer Service
Conga CMO
Daniel Incandela
Daniel Incandela serves as the Chief Marketing Officer of Conga. Daniel started at Conga in November of 2018. Daniel currently resides in Indianapolis, Indiana Area.
Conga NPS
Conga's Net Promoter Score (NPS) is a 13 with 47% Promoters, 19% Passives, and 34% Detractors. Net Promoter Score tracks whether Conga's customers would recommend using the product based on a scale of -100 to 100.
Conga Overall NPS
| 47% | Promoters |
|---|---|
| 19% | Passives |
| 34% | Detractors |
Conga NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 34 | Feb 2022 | 34 |
Jul 2022 31 | Jul 2022 | 31 |
Sep 2022 24 | Sep 2022 | 24 |
Jul 2023 24 | Jul 2023 | 24 |
Oct 2023 20 | Oct 2023 | 20 |
Nov 2023 24 | Nov 2023 | 24 |
Feb 2024 22 | Feb 2024 | 22 |
Mar 2024 23 | Mar 2024 | 23 |
Jun 2024 21 | Jun 2024 | 21 |
Nov 2024 17 | Nov 2024 | 17 |
Jul 2025 14 | Jul 2025 | 14 |
Dec 2025 12 | Dec 2025 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Conga NPS by Gender
Conga's NPS was rated -100 by Female customers on Comparably.
Female
-100
Conga's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Conga's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Conga NPS by Ethnicity
Conga's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Conga NPS by Usage
Conga's NPS was rated the highest by customers who have used Conga's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 11 | Less than 1 Year | 11 |
1 to 2 Years -17 | 1 to 2 Years | -17 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Conga Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Conga users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Conga Customer Loyalty Score by Gender
Conga's Customer Loyalty score was rated 78 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Conga.
Female
78%
Yes
Male
N/A
Yes
Conga Customer Loyalty Score by Ethnicity
Conga's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Conga.
70
out of 100
Caucasian
Conga Customer Loyalty Score by Usage
Conga's Customer Loyalty score was rated 33% by customers who have used Conga's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Conga Product Quality
3.5/5
Conga has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Conga's overall Product Quality score rated by its users and customers.
Conga Product Information
Conga serves markets in the United States, Europe, Australia, Canada, United Kingdom, Latin America, and Germany. Conga supports Web devices and offers products for small, medium, and large sized businesses.
Conga’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Conga's product the highest. Reviewers from the Education industry rated Conga the lowest at 3.
- Website
- https://www.conga.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Product Type
Contract Management Software
Compliance Software
Governance, Risk & Compliance (GRC) Software
Electronic Signature Software
Quick Insights into Conga Product Quality
Conga's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Marketing, Advertising and Research industry.
Sign Up to unlock insights into how customers have ranked Conga's Product Quality.
Ranked Conga Product Quality the Highest
Ranked Conga Product Quality the Lowest
Conga Product Quality Score by Gender
Conga's Product Quality score was rated 2.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Conga.
Female
2.9/5
Male
N/A
Conga Product Quality Score by Ethnicity
Conga's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Conga.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Conga Product Quality Score by Usage
Conga's Product Quality score was rated the highest by customers who have used Conga's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Conga Product Quality Score by Industry
Conga's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Conga Pricing
Conga ROI & Value For Money
3.6/5
Conga has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Conga's overall ROI score rated by its users and customers.
Conga Pricing Plans
Conga has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Conga.
Who Uses Conga?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Conga ROI
Conga's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Conga ROI the Highest
Ranked Conga ROI the Lowest
Conga ROI Score by Gender
Conga's ROI score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Conga.
Female
2.6/5
Male
N/A
Conga ROI Score by Ethnicity
Conga's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Conga.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Conga ROI Score by Usage
Conga's ROI score was rated 2.7 stars by customers who have used Conga's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Conga ROI Score by Industry
Conga's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Conga Customer Satisfaction (CSAT)
Conga Customer Satisfaction (CSAT) Score
33 / 100
Conga has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
11%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Conga Customer Satisfaction
Conga's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Conga's Customer Satisfaction.
Ranked Conga Customer Satisfaction the Highest
Conga Customer Satisfaction Score by Gender
Conga's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Conga.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Conga Customer Service
2.4/5
Conga has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Conga's overall Customer Service score rated by its users and customers.
About Conga's Customer Service
Address
13699 Via Varra, Broomfield, CO 80020
Website
https://www.conga.com
Phone Number
1 303 465 1616
Conga's Social Links
Quick Insights into Conga Customer Service
Conga's Customer Service score was rated highest by customers who have used Conga's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Conga's Customer Service score.
Ranked Conga Customer Service the Highest
Conga Customer Service Score by Gender
Conga's Customer Service score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Conga.
Female
1.6/5
Male
N/A
Conga Customer Service Score by Ethnicity
Conga's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Conga.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Conga Customer Service Score by Usage
Conga's Customer Service score was rated 2 stars by customers who have used Conga's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Conga as an Employer
4.7/5
Conga has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Conga scored a 13 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Conga would recommend the brand to a friend. ENPS measures how likely Conga employees would recommend working at Conga to a friend.
Net Promoter Score
13
NPS Score
| 47% | Promoters |
|---|---|
| 19% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
