-53
NPS
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Conifer Health Solutions
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About Conifer Health Solutions' Brand
Conifer Health Solutions is a healthcare services company helping organizations strengthen their financial performance
Brand at a Glance
42%
Customer Loyalty
2.4/5
Product Quality
2.1/5
Pricing
2.1/5
Customer Service
Conifer Health Solutions NPS
Conifer Health Solutions's Net Promoter Score (NPS) is a -53 with 20% Promoters, 7% Passives, and 73% Detractors. Net Promoter Score tracks whether Conifer Health Solutions's customers would recommend using the product based on a scale of -100 to 100.
Conifer Health Solutions Overall NPS
| 20% | Promoters |
|---|---|
| 7% | Passives |
| 73% | Detractors |
Conifer Health Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
May 2021 50 | May 2021 | 50 |
Feb 2022 20 | Feb 2022 | 20 |
Mar 2022 0 | Mar 2022 | 0 |
Nov 2022 -15 | Nov 2022 | -15 |
Feb 2023 -25 | Feb 2023 | -25 |
Apr 2023 -40 | Apr 2023 | -40 |
Dec 2023 -50 | Dec 2023 | -50 |
Apr 2024 -53 | Apr 2024 | -53 |
May 2024 -50 | May 2024 | -50 |
Jul 2024 -53 | Jul 2024 | -53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Conifer Health Solutions NPS by Gender
Conifer Health Solutions's NPS was rated -100 by Male customers on Comparably.
Male
-100
Conifer Health Solutions's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Conifer Health Solutions's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Conifer Health Solutions NPS by Ethnicity
Conifer Health Solutions's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Conifer Health Solutions Customer Reviews
Out of the 3 Conifer Health Solutions customer reviews 0 were positive and 3 were constructive. Conifer Health Solutions customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Conifer Health Solutions Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of Conifer Health Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Conifer Health Solutions Customer Loyalty Score by Gender
Conifer Health Solutions's Customer Loyalty score was rated 10 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Conifer Health Solutions.
Male
10%
Yes
Female
N/A
Yes
Conifer Health Solutions Customer Loyalty Score by Ethnicity
Conifer Health Solutions's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Conifer Health Solutions.
40
out of 100
Caucasian
Conifer Health Solutions Product Quality
2.4/5
Conifer Health Solutions has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Conifer Health Solutions' overall Product Quality score rated by its users and customers.
Conifer Health Solutions Product Information
Conifer Health Solutions’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://coniferhealth.com/
- Company Size
- 10,000+ Employees
Industry
Business Services
FinTech
Healthcare
Quick Insights into Conifer Health Solutions Product Quality
Conifer Health Solutions's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Conifer Health Solutions' Product Quality.
Ranked Conifer Health Solutions Product Quality the Highest
Conifer Health Solutions Product Quality Score by Gender
Conifer Health Solutions's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Conifer Health Solutions.
Male
1.5/5
Female
N/A
Conifer Health Solutions Product Quality Score by Ethnicity
Conifer Health Solutions's Product Quality score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Conifer Health Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Conifer Health Solutions Pricing
Conifer Health Solutions ROI & Value For Money
2.1/5
Conifer Health Solutions has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into Conifer Health Solutions ROI
Conifer Health Solutions's ROI score was rated highest by Caucasian customers.
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Ranked Conifer Health Solutions ROI the Highest
Conifer Health Solutions ROI Score by Gender
Conifer Health Solutions's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Conifer Health Solutions.
Male
1.5/5
Female
N/A
Conifer Health Solutions ROI Score by Ethnicity
Conifer Health Solutions's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Conifer Health Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Conifer Health Solutions Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
22%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Conifer Health Solutions Customer Satisfaction
Conifer Health Solutions's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Conifer Health Solutions' Customer Satisfaction.
Ranked Conifer Health Solutions Customer Satisfaction the Highest
Conifer Health Solutions Customer Satisfaction Score by Gender
Conifer Health Solutions's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Conifer Health Solutions.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Conifer Health Solutions Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Conifer Health Solutions' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Conifer Health Solutions.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
80%
Conifer Health Solutions Customer Service
2.1/5
Conifer Health Solutions has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Conifer Health Solutions' overall Customer Service score rated by its users and customers.
About Conifer Health Solutions's Customer Service
Address
3560 Dallas Parkway Frisco, Frisco, TX
Website
http://coniferhealth.com/
Phone Number
9723356126
Quick Insights into Conifer Health Solutions Customer Service
Conifer Health Solutions's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Conifer Health Solutions' Customer Service score.
Ranked Conifer Health Solutions Customer Service the Highest
Conifer Health Solutions Customer Service Score by Gender
Conifer Health Solutions's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Conifer Health Solutions.
Male
1.5/5
Female
N/A
Conifer Health Solutions Customer Service Score by Ethnicity
Conifer Health Solutions's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Conifer Health Solutions.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Conifer Health Solutions as an Employer
2.2/5
Conifer Health Solutions has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Conifer Health Solutions
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Conifer Health Solutions scored a -53 for Net Promoter Score and a -54 for Employee Net Promoter Score. NPS gauges how likely a customer of Conifer Health Solutions would recommend the brand to a friend. ENPS measures how likely Conifer Health Solutions employees would recommend working at Conifer Health Solutions to a friend.
Net Promoter Score
-53
NPS Score
| 20% | Promoters |
|---|---|
| 7% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
-54
eNPS Score
| 18% | Promoters |
|---|---|
| 10% | Passive |
| 72% | Detractors |
