28
NPS
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CONMED Corporation
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About CONMED Corporation's Brand
Brand at a Glance
80%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
CONMED Corporation NPS
CONMED Corporation's Net Promoter Score (NPS) is a 28 with 54% Promoters, 20% Passives, and 26% Detractors. Net Promoter Score tracks whether CONMED Corporation's customers would recommend using the product based on a scale of -100 to 100.
CONMED Corporation Overall NPS
| 54% | Promoters |
|---|---|
| 20% | Passives |
| 26% | Detractors |
CONMED Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 29 | Jul 2023 | 29 |
Aug 2023 32 | Aug 2023 | 32 |
Sep 2023 30 | Sep 2023 | 30 |
Dec 2023 20 | Dec 2023 | 20 |
Feb 2024 16 | Feb 2024 | 16 |
Mar 2024 18 | Mar 2024 | 18 |
Apr 2024 17 | Apr 2024 | 17 |
May 2024 16 | May 2024 | 16 |
Jun 2024 22 | Jun 2024 | 22 |
Mar 2025 24 | Mar 2025 | 24 |
May 2025 25 | May 2025 | 25 |
Jul 2025 29 | Jul 2025 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CONMED Corporation NPS by Gender
CONMED Corporation's NPS was rated -33 by Male customers on Comparably.
Male
-33
CONMED Corporation's NPS was rated -33 by Male customers on Comparably.
17%
Promoters
33%
Passives
50%
Detractors
Female
N/A
CONMED Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CONMED Corporation NPS by Usage
CONMED Corporation's NPS was rated -34 points by customers who have used CONMED Corporation's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
CONMED Corporation Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of CONMED Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CONMED Corporation Customer Loyalty Score by Gender
CONMED Corporation's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
CONMED Corporation Customer Loyalty Score by Usage
CONMED Corporation's Customer Loyalty score was rated 70% by customers who have used CONMED Corporation's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CONMED Corporation Product Quality
4/5
CONMED Corporation has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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CONMED Corporation Product Information
CONMED Corporation’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.conmed.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into CONMED Corporation Product Quality
CONMED Corporation's Product Quality score was rated highest by Male customers.
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Ranked CONMED Corporation Product Quality the Highest
CONMED Corporation Product Quality Score by Gender
CONMED Corporation's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
CONMED Corporation Product Quality Score by Usage
CONMED Corporation's Product Quality score was rated 3.8 stars by customers who have used CONMED Corporation's products/services for 2 to 5 Years.
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CONMED Corporation Pricing
CONMED Corporation ROI & Value For Money
4/5
CONMED Corporation has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into CONMED Corporation ROI
CONMED Corporation's ROI score was rated highest by customers who have used CONMED Corporation's products/services for 2 to 5 Years.
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Ranked CONMED Corporation ROI the Highest
CONMED Corporation ROI Score by Gender
CONMED Corporation's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
CONMED Corporation ROI Score by Usage
CONMED Corporation's ROI score was rated 3.6 stars by customers who have used CONMED Corporation's products/services for 2 to 5 Years.
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CONMED Corporation Customer Satisfaction (CSAT)
CONMED Corporation Customer Satisfaction (CSAT) Score
71 / 100
CONMED Corporation has an overall Customer Satisfaction score of 71 rated by its users and customers.
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Very Satisfied
38%
Satisfied
33%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
13%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CONMED Corporation Customer Satisfaction
CONMED Corporation's Customer Satisfaction score was rated highest by Male customers.
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Ranked CONMED Corporation Customer Satisfaction the Highest
CONMED Corporation Customer Satisfaction Score by Gender
CONMED Corporation's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
CONMED Corporation Customer Service
4/5
CONMED Corporation has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About CONMED Corporation's Customer Service
Address
525 French Road, Utica, NY 13501
Website
http://www.conmed.com
Phone Number
3153684392
Quick Insights into CONMED Corporation Customer Service
CONMED Corporation's Customer Service score was rated highest by customers who have used CONMED Corporation's products/services for 2 to 5 Years.
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Ranked CONMED Corporation Customer Service the Highest
CONMED Corporation Customer Service Score by Gender
CONMED Corporation's Customer Service score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
CONMED Corporation Customer Service Score by Usage
CONMED Corporation's Customer Service score was rated 3.8 stars by customers who have used CONMED Corporation's products/services for 2 to 5 Years.
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CONMED Corporation as an Employer
4.2/5
CONMED Corporation has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
CONMED Corporation scored a 28 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of CONMED Corporation would recommend the brand to a friend. ENPS measures how likely CONMED Corporation employees would recommend working at CONMED Corporation to a friend.
Net Promoter Score
28
NPS Score
| 54% | Promoters |
|---|---|
| 20% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 49% | Promoters |
|---|---|
| 18% | Passive |
| 33% | Detractors |
