64
NPS
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Connect First
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About Connect First's Brand
Connect First is an award-winning cloud contact center software provider
Brand at a Glance
4.3/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
Connect First NPS
Connect First's Net Promoter Score (NPS) is a 64 with 76% Promoters, 12% Passives, and 12% Detractors. Net Promoter Score tracks whether Connect First's customers would recommend using the product based on a scale of -100 to 100.
Connect First Overall NPS
| 76% | Promoters |
|---|---|
| 12% | Passives |
| 12% | Detractors |
Connect First NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 64 | Aug 2020 | 64 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Connect First NPS by Usage
Connect First's NPS was rated the highest by customers who have used Connect First's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 76 | 1 to 2 Years | 76 |
2 to 5 Years 55 | 2 to 5 Years | 55 |
Connect First Product Quality
4.3/5
Connect First has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Connect First's overall Product Quality score rated by its users and customers.
Connect First Product Information
Connect First serves markets in the United States, Canada, Latin America, Brazil, and Mexico. Connect First supports Web devices and offers products for small, medium, and large sized businesses.
Connect First’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.connectfirst.com/
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Hardware and Devices
SaaS
Languages Supported
English
Product Type
Call Center Software
IVR Software
Predictive Dialer Software
Connect First Pricing
Connect First ROI & Value For Money
4.2/5
Connect First has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Connect First's overall ROI score rated by its users and customers.
Connect First Pricing Plans
Connect First has a pricing structure that accommodates small, medium, and large businesses. Starting from $100, Connect First uses a subscription model.
Who Uses Connect First?
Small Businesses
Medium Businesses
Large Enterprises
Connect First Customer Service
5/5
Connect First has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Connect First's Customer Service
Address
3101 Iris Ave. Ste 200, Boulder, CO
Website
http://www.connectfirst.com/
Phone Number
7204282806
Consumer vs. Employees
Connect First scored a 64 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Connect First would recommend the brand to a friend. ENPS measures how likely Connect First employees would recommend working at Connect First to a friend.
Net Promoter Score
64
NPS Score
| 76% | Promoters |
|---|---|
| 12% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
