55
NPS
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Brand Page
connectRN
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About connectRN's Brand
As the leading nurse community, connectRN is reinventing the way healthcare professionals find work. By leveraging technology, the platform provides access to work opportunities and vital resources nurses need to build a thriving career.
Brand at a Glance
91%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
connectRN NPS
connectRN's Net Promoter Score (NPS) is a 55 with 73% Promoters, 9% Passives, and 18% Detractors. Net Promoter Score tracks whether connectRN's customers would recommend using the product based on a scale of -100 to 100.
connectRN Overall NPS
| 73% | Promoters |
|---|---|
| 9% | Passives |
| 18% | Detractors |
connectRN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Sep 2021 85 | Sep 2021 | 85 |
Aug 2022 63 | Aug 2022 | 63 |
Jul 2023 70 | Jul 2023 | 70 |
Dec 2025 54 | Dec 2025 | 54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
connectRN NPS by Gender
Male customers rated connectRN's NPS 66 points higher than Female customers.
Male
100
connectRN's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
34
connectRN's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
connectRN NPS by Ethnicity
connectRN's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
connectRN NPS by Usage
connectRN's NPS was rated 100 points by customers who have used connectRN's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
connectRN Customer Reviews
Out of the 2 connectRN customer reviews 2 were positive and 0 were constructive. connectRN customer reviews reflect that all customers have a favorable experience using the products/services of the company.
connectRN Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of connectRN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
connectRN Customer Loyalty Score by Gender
connectRN's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of connectRN.
Female
100%
Yes
Male
N/A
Yes
connectRN Customer Loyalty Score by Ethnicity
connectRN's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of connectRN.
100
out of 100
Caucasian
connectRN Customer Loyalty Score by Usage
connectRN's Customer Loyalty score was rated 100% by customers who have used connectRN's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
connectRN Customer Loyalty Score by Industry
connectRN's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
connectRN Product Quality
3.7/5
connectRN has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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connectRN Product Information
connectRN’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated connectRN's product the highest.
- Website
- http://www.connectrn.com/
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Quick Insights into connectRN Product Quality
connectRN's Product Quality score was rated highest by customers who have used connectRN's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked connectRN's Product Quality.
Ranked connectRN Product Quality the Highest
connectRN Product Quality Score by Gender
connectRN's Product Quality score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of connectRN.
Female
3.5/5
Male
N/A
connectRN Product Quality Score by Ethnicity
connectRN's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of connectRN.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
connectRN Product Quality Score by Usage
connectRN's Product Quality score was rated 5 stars by customers who have used connectRN's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
connectRN Product Quality Score by Industry
connectRN's Product Quality score was rated 4.1 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
connectRN Pricing
connectRN ROI & Value For Money
3.6/5
connectRN has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock connectRN's overall ROI score rated by its users and customers.
connectRN Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into connectRN ROI
connectRN's ROI score was rated highest by customers who have used connectRN's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked connectRN's ROI score.
Ranked connectRN ROI the Highest
connectRN ROI Score by Gender
connectRN's ROI score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of connectRN.
Female
3.5/5
Male
N/A
connectRN ROI Score by Ethnicity
connectRN's ROI score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of connectRN.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
connectRN ROI Score by Usage
connectRN's ROI score was rated 5 stars by customers who have used connectRN's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
connectRN ROI Score by Industry
connectRN's ROI score was rated 4.1 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
connectRN Customer Satisfaction (CSAT)
connectRN Customer Satisfaction (CSAT) Score
50 / 100
connectRN has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
connectRN Customer Service
3.5/5
connectRN has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About connectRN's Customer Service
Address
Waltham, MA 02453
Website
http://www.connectrn.com/
Phone Number
617-944-1515
connectRN's Social Links
Quick Insights into connectRN Customer Service
connectRN's Customer Service score was rated highest by customers who have used connectRN's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked connectRN's Customer Service score.
Ranked connectRN Customer Service the Highest
connectRN Customer Service Score by Gender
connectRN's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of connectRN.
Female
3.5/5
Male
N/A
connectRN Customer Service Score by Ethnicity
connectRN's Customer Service score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of connectRN.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
connectRN Customer Service Score by Usage
connectRN's Customer Service score was rated 5 stars by customers who have used connectRN's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
connectRN Customer Service Score by Industry
connectRN's Customer Service score was rated 4.1 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
connectRN as an Employer
4.9/5
connectRN has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
connectRN scored a 55 for Net Promoter Score and a 81 for Employee Net Promoter Score. NPS gauges how likely a customer of connectRN would recommend the brand to a friend. ENPS measures how likely connectRN employees would recommend working at connectRN to a friend.
Net Promoter Score
55
NPS Score
| 73% | Promoters |
|---|---|
| 9% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
81
eNPS Score
| 87% | Promoters |
|---|---|
| 7% | Passive |
| 6% | Detractors |
