-67
NPS
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Connecture
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About Connecture's Brand
Connecture provides web-based sales, service, and process automation solutions to the health insurance industry.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
1.5/5
Pricing
3.5/5
Customer Service
Connecture NPS
Connecture's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Connecture's customers would recommend using the product based on a scale of -100 to 100.
Connecture Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Connecture NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Jun 2024 -50 | Jun 2024 | -50 |
Sep 2024 -66 | Sep 2024 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Connecture Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Connecture users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Connecture Product Quality
4/5
Connecture has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Connecture's overall Product Quality score rated by its users and customers.
Connecture Product Information
Connecture’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.connecture.com/
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Healthcare
Insurance
Marketplaces
SaaS
Connecture Pricing
Connecture ROI & Value For Money
1.5/5
Connecture has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Connecture's overall ROI score rated by its users and customers.
Connecture Customer Satisfaction (CSAT)
Connecture Customer Satisfaction (CSAT) Score
33 / 100
Connecture has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Connecture Customer Service
3.5/5
Connecture has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Connecture's Customer Service
Address
101 Marietta Street, Suite 1600, Atlanta, GA
Website
http://www.connecture.com/
Phone Number
(866)274-6759
Connecture as an Employer
3.4/5
Connecture has a 3.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Connecture scored a -67 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Connecture would recommend the brand to a friend. ENPS measures how likely Connecture employees would recommend working at Connecture to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
