-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
CONNEXIONS LOYALTY, INC.
Marketing or Exec? Claim Your Free Account
About CONNEXIONS LOYALTY, INC. Brand
Connexions is a provider of loyalty programs and travel management services.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
CONNEXIONS LOYALTY, INC. NPS
CONNEXIONS LOYALTY, INC.'s Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether CONNEXIONS LOYALTY, INC.'s customers would recommend using the product based on a scale of -100 to 100.
CONNEXIONS LOYALTY, INC. Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
CONNEXIONS LOYALTY, INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CONNEXIONS LOYALTY, INC. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CONNEXIONS LOYALTY, INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CONNEXIONS LOYALTY, INC. Product Quality
1.5/5
CONNEXIONS LOYALTY, INC. has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CONNEXIONS LOYALTY, INC. overall Product Quality score rated by its users and customers.
CONNEXIONS LOYALTY, INC. Product Information
CONNEXIONS LOYALTY, INC.’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.cxloyalty.com
- Company Size
- 201-500 Employees
Industry
Tech
Banking
FinTech
CONNEXIONS LOYALTY, INC. Pricing
CONNEXIONS LOYALTY, INC. ROI & Value For Money
1.5/5
CONNEXIONS LOYALTY, INC. has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CONNEXIONS LOYALTY, INC. overall ROI score rated by its users and customers.
CONNEXIONS LOYALTY, INC. Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CONNEXIONS LOYALTY, INC. Customer Service
1.5/5
CONNEXIONS LOYALTY, INC. has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CONNEXIONS LOYALTY, INC. overall Customer Service score rated by its users and customers.
About CONNEXIONS LOYALTY, INC.'s Customer Service
Address
Richmond, VA 23294
Website
http://www.cxloyalty.com
CONNEXIONS LOYALTY, INC. as an Employer
2.2/5
CONNEXIONS LOYALTY, INC. has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of CONNEXIONS LOYALTY, INC.
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
CONNEXIONS LOYALTY, INC. scored a -100 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of CONNEXIONS LOYALTY, INC. would recommend the brand to a friend. ENPS measures how likely CONNEXIONS LOYALTY, INC. employees would recommend working at CONNEXIONS LOYALTY, INC. to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
