42
NPS
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Brand Page
Conning
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About Conning's Brand
Conning is a global provider of asset management, risk management, capital management and industry research services.
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Conning NPS
Conning's Net Promoter Score (NPS) is a 42 with 71% Promoters, 0% Passives, and 29% Detractors. Net Promoter Score tracks whether Conning's customers would recommend using the product based on a scale of -100 to 100.
Conning Overall NPS
| 71% | Promoters |
|---|---|
| 0% | Passives |
| 29% | Detractors |
Conning NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
Jan 2023 33 | Jan 2023 | 33 |
Apr 2023 50 | Apr 2023 | 50 |
Aug 2023 60 | Aug 2023 | 60 |
Sep 2023 67 | Sep 2023 | 67 |
Mar 2024 43 | Mar 2024 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Conning Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Conning users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Conning Product Quality
3.8/5
Conning has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Conning's overall Product Quality score rated by its users and customers.
Conning Product Information
Conning’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.conning.com/
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Insurance
Conning Pricing
Conning ROI & Value For Money
3.8/5
Conning has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Conning's overall ROI score rated by its users and customers.
Conning Customer Satisfaction (CSAT)
Conning Customer Satisfaction (CSAT) Score
67 / 100
Conning has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Conning Customer Service
3.9/5
Conning has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Conning's Customer Service
Address
One Financial Plaza, Hartford, CT
Website
http://www.conning.com/
Phone Number
860-299-2000
Conning as an Employer
3.9/5
Conning has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Conning scored a 42 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Conning would recommend the brand to a friend. ENPS measures how likely Conning employees would recommend working at Conning to a friend.
Net Promoter Score
42
NPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
