12
NPS
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ConsenSys
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About ConsenSys' Brand
ConsenSys builds, consults, and launches decentralized applications using Ethereum.
Brand at a Glance
71%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.8/5
Customer Service
ConsenSys NPS
ConsenSys's Net Promoter Score (NPS) is a 12 with 48% Promoters, 16% Passives, and 36% Detractors. Net Promoter Score tracks whether ConsenSys's customers would recommend using the product based on a scale of -100 to 100.
ConsenSys Overall NPS
| 48% | Promoters |
|---|---|
| 16% | Passives |
| 36% | Detractors |
ConsenSys NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 20 | Sep 2022 | 20 |
Oct 2022 17 | Oct 2022 | 17 |
Nov 2022 16 | Nov 2022 | 16 |
Jan 2023 15 | Jan 2023 | 15 |
Mar 2023 18 | Mar 2023 | 18 |
Jun 2023 21 | Jun 2023 | 21 |
Aug 2023 19 | Aug 2023 | 19 |
Sep 2023 16 | Sep 2023 | 16 |
Nov 2023 12 | Nov 2023 | 12 |
Dec 2023 7 | Dec 2023 | 7 |
Jan 2024 7 | Jan 2024 | 7 |
Mar 2024 10 | Mar 2024 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ConsenSys NPS by Gender
ConsenSys's NPS was rated 8 by Male customers on Comparably.
Male
8
ConsenSys's NPS was rated 8 by Male customers on Comparably.
50%
Promoters
8%
Passives
42%
Detractors
Female
N/A
ConsenSys's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ConsenSys NPS by Ethnicity
ConsenSys's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -28 | Caucasian | -28 |
African American/Black 100 | African American/Black | 100 |
ConsenSys NPS by Age
ConsenSys's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
ConsenSys NPS by Usage
ConsenSys's NPS was rated the highest by customers who have used ConsenSys's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 83 | 1 to 2 Years | 83 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
ConsenSys Customer Reviews
Out of the 3 ConsenSys customer reviews 2 were positive and 1 was constructive. ConsenSys customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
ConsenSys Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of ConsenSys users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ConsenSys Customer Loyalty Score by Gender
ConsenSys's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
ConsenSys Customer Loyalty Score by Ethnicity
ConsenSys's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ConsenSys.
87
out of 100
Caucasian
100
out of 100
African American/Black
ConsenSys Customer Loyalty Score by Age
ConsenSys's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 78% | 26-30 | 78% |
36-40 100% | 36-40 | 100% |
ConsenSys Customer Loyalty Score by Usage
ConsenSys's Customer Loyalty score was rated the highest by customers who have used ConsenSys's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ConsenSys Customer Loyalty Score by Industry
ConsenSys's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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ConsenSys Product Quality
3.6/5
ConsenSys has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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ConsenSys Product Information
ConsenSys’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ConsenSys's product the highest. Reviewers from the Aerospace and Aviation industry rated ConsenSys the lowest at 1.8.
- Website
- http://www.consensys.net
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Quick Insights into ConsenSys Product Quality
ConsenSys's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked ConsenSys Product Quality the Highest
Ranked ConsenSys Product Quality the Lowest
ConsenSys Product Quality Score by Gender
ConsenSys's Product Quality score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
ConsenSys Product Quality Score by Ethnicity
ConsenSys's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ConsenSys.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 4.6 | African American/Black | 4.6 |
ConsenSys Product Quality Score by Age
ConsenSys's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ConsenSys.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 2.2 | 26-30 | 2.2 |
36-40 4.1 | 36-40 | 4.1 |
ConsenSys Product Quality Score by Usage
ConsenSys's Product Quality score was rated the highest by customers who have used ConsenSys's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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ConsenSys Product Quality Score by Industry
ConsenSys's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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ConsenSys Pricing
ConsenSys ROI & Value For Money
3.4/5
ConsenSys has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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ConsenSys Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into ConsenSys ROI
ConsenSys's ROI score was rated highest by African American/Black customers, and rated lowest by customers who have used ConsenSys's products/services for 2 to 5 Years.
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Ranked ConsenSys ROI the Highest
Ranked ConsenSys ROI the Lowest
ConsenSys ROI Score by Gender
ConsenSys's ROI score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
ConsenSys ROI Score by Ethnicity
ConsenSys's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ConsenSys.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 4.5 | African American/Black | 4.5 |
ConsenSys ROI Score by Age
ConsenSys's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ConsenSys.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 3 | 26-30 | 3 |
36-40 4.4 | 36-40 | 4.4 |
ConsenSys ROI Score by Usage
ConsenSys's ROI score was rated the highest by customers who have used ConsenSys's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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ConsenSys ROI Score by Industry
ConsenSys's ROI score was rated 3.5 stars by both Aerospace and Aviation and Tech industry customers.
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ConsenSys Customer Satisfaction (CSAT)
ConsenSys Customer Satisfaction (CSAT) Score
69 / 100
ConsenSys has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
31%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ConsenSys Customer Satisfaction
ConsenSys's Customer Satisfaction score was rated highest by customers who have used ConsenSys's products/services for 1 to 2 Years, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked ConsenSys Customer Satisfaction the Highest
Ranked ConsenSys Customer Satisfaction the Lowest
ConsenSys Customer Satisfaction Score by Gender
ConsenSys's Customer Satisfaction score was rated 55 by Male customers on Comparably.
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55 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 28% | |
Neither Satisfied nor Dissatisfied | 36% | |
Dissatisfied | 0% | |
Very Dissatisfied | 9% |
ConsenSys Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ConsenSys' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to African American/Black
ConsenSys' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ConsenSys.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
ConsenSys Customer Satisfaction Score by Age
ConsenSys's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ConsenSys.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 26-30 | 50% | |||||||||||||||
| 36-40 | 75% |
ConsenSys Customer Satisfaction Score by Usage
ConsenSys's Customer Satisfaction score was rated the highest by customers who have used ConsenSys's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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ConsenSys Customer Satisfaction Score by Industry
ConsenSys's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}ConsenSys Customer Service
3.8/5
ConsenSys has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About ConsenSys's Customer Service
Address
49 Wyckoff Ave, Brooklyn, NY
Website
http://www.consensys.net
Quick Insights into ConsenSys Customer Service
ConsenSys's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers who have used ConsenSys's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked ConsenSys' Customer Service score.
Ranked ConsenSys Customer Service the Highest
Ranked ConsenSys Customer Service the Lowest
ConsenSys Customer Service Score by Gender
ConsenSys's Customer Service score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
ConsenSys Customer Service Score by Ethnicity
ConsenSys's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ConsenSys.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 4.5 | African American/Black | 4.5 |
ConsenSys Customer Service Score by Age
ConsenSys's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ConsenSys.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 3.2 | 26-30 | 3.2 |
36-40 4.4 | 36-40 | 4.4 |
ConsenSys Customer Service Score by Usage
ConsenSys's Customer Service score was rated the highest by customers who have used ConsenSys's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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ConsenSys Customer Service Score by Industry
ConsenSys's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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ConsenSys as an Employer
4.3/5
ConsenSys has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ConsenSys scored a 12 for Net Promoter Score and a 54 for Employee Net Promoter Score. NPS gauges how likely a customer of ConsenSys would recommend the brand to a friend. ENPS measures how likely ConsenSys employees would recommend working at ConsenSys to a friend.
Net Promoter Score
12
NPS Score
| 48% | Promoters |
|---|---|
| 16% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
54
eNPS Score
| 68% | Promoters |
|---|---|
| 18% | Passive |
| 14% | Detractors |
