-51
NPS
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CONSOL Energy
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About CONSOL Energy's Brand
CONSOL Energy Inc. (CONSOL Energy) is a producer of coal and natural gas for global energy and raw material markets.
Brand at a Glance
100%
Customer Loyalty
3.3/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
CONSOL Energy NPS
CONSOL Energy's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether CONSOL Energy's customers would recommend using the product based on a scale of -100 to 100.
CONSOL Energy Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
CONSOL Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 0 | Jan 2023 | 0 |
Sep 2023 50 | Sep 2023 | 50 |
Feb 2024 -25 | Feb 2024 | -25 |
Mar 2024 -40 | Mar 2024 | -40 |
Aug 2024 -51 | Aug 2024 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CONSOL Energy Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CONSOL Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CONSOL Energy Product Quality
3.3/5
CONSOL Energy has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock CONSOL Energy's overall Product Quality score rated by its users and customers.
CONSOL Energy Product Information
CONSOL Energy’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.consolenergy.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Energy
CONSOL Energy Pricing
CONSOL Energy ROI & Value For Money
3.7/5
CONSOL Energy has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock CONSOL Energy's overall ROI score rated by its users and customers.
CONSOL Energy Customer Satisfaction (CSAT)
CONSOL Energy Customer Satisfaction (CSAT) Score
25 / 100
CONSOL Energy has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CONSOL Energy Customer Service
3.7/5
CONSOL Energy has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock CONSOL Energy's overall Customer Service score rated by its users and customers.
About CONSOL Energy's Customer Service
Address
CNX Center, 1000 Consol Energy Drive, Canonsburg, PA
Website
http://www.consolenergy.com/
Phone Number
(724)485-4000
CONSOL Energy as an Employer
3.8/5
CONSOL Energy has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
CONSOL Energy scored a -51 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of CONSOL Energy would recommend the brand to a friend. ENPS measures how likely CONSOL Energy employees would recommend working at CONSOL Energy to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 52% | Promoters |
|---|---|
| 11% | Passive |
| 37% | Detractors |
