100
NPS
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Constellium
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About Constellium's Brand
Provider of engineered materials and solutions to aerospace, automotive, mass transportation, building and energy industries. The company offers automotive parts, lightweight building surface products, composite material and solar surface products. It also provides research and development and product development services.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Constellium NPS
Constellium's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Constellium's customers would recommend using the product based on a scale of -100 to 100.
Constellium Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Constellium NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Constellium Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Constellium users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Constellium Product Quality
4.5/5
Constellium has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Constellium's overall Product Quality score rated by its users and customers.
Constellium Product Information
Constellium’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- www.constellium.com
- Company Size
- 10,000+ Employees
Constellium Pricing
Constellium ROI & Value For Money
5/5
Constellium has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Constellium's overall ROI score rated by its users and customers.
Constellium Customer Satisfaction (CSAT)
Constellium Customer Satisfaction (CSAT) Score
100 / 100
Constellium has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Constellium Customer Service
5/5
Constellium has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Constellium's overall Customer Service score rated by its users and customers.
About Constellium's Customer Service
Address
1119 Azerbaijan
Website
www.constellium.com
Phone Number
7
Constellium as an Employer
4.7/5
Constellium has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Constellium scored a 100 for Net Promoter Score and a 83 for Employee Net Promoter Score. NPS gauges how likely a customer of Constellium would recommend the brand to a friend. ENPS measures how likely Constellium employees would recommend working at Constellium to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
83
eNPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
