-100
NPS
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Brand Page
Constructor.io
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About Constructor.io's Brand
Constructor.io is the only search and product discovery platform tailor-made for large e-commerce websites where conversions matter. Constructor's cloud-based solutions use natural language processing, machine learning-enhanced results ranking, and collaborative personalization to deliver powerful user experiences across all facets of product discovery -- from search to browse, recommendations, autosuggest, quizzes, and attribute enrichment. We optimize for revenue over just relevance. This has allowed us to generate consistent $10M+ lifts for our customers, which include some of the biggest brands in retail like Sephora, American Eagle, Birkenstock, and Bonobos. Constructor is a remote-first company with employees around the world. We were founded in 2015 by Eli Finkelshteyn and Dan McCormick.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.7/5
Customer Service
Constructor.io NPS
Constructor.io's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Constructor.io's customers would recommend using the product based on a scale of -100 to 100.
Constructor.io Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Constructor.io NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -100 | Jun 2024 | -100 |
Sep 2024 -100 | Sep 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Constructor.io Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Constructor.io users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Constructor.io Product Quality
1.5/5
Constructor.io has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Constructor.io's overall Product Quality score rated by its users and customers.
Constructor.io Product Information
Constructor.io’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.constructor.io
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Constructor.io Pricing
Constructor.io ROI & Value For Money
1.5/5
Constructor.io has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Constructor.io's overall ROI score rated by its users and customers.
Constructor.io Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Constructor.io Customer Service
1.7/5
Constructor.io has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Constructor.io's overall Customer Service score rated by its users and customers.
About Constructor.io's Customer Service
Address
268 Bush St, #4450, San Francisco, CA 94104
Website
http://www.constructor.io
Phone Number
530-209-2138
Constructor.io's Social Links
Constructor.io as an Employer
3.9/5
Constructor.io has a 3.9/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Constructor.io scored a -100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Constructor.io would recommend the brand to a friend. ENPS measures how likely Constructor.io employees would recommend working at Constructor.io to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
