-60
NPS
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ConsumerAffairs
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About ConsumerAffairs' Brand
ConsumerAffairs is a consumer news and advocacy organization providing consumer news, recall information, and consumer reviews.
Brand at a Glance
38%
Customer Loyalty
2.5/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
ConsumerAffairs NPS
ConsumerAffairs's Net Promoter Score (NPS) is a -60 with 0% Promoters, 40% Passives, and 60% Detractors. Net Promoter Score tracks whether ConsumerAffairs's customers would recommend using the product based on a scale of -100 to 100.
ConsumerAffairs Overall NPS
| 0% | Promoters |
|---|---|
| 40% | Passives |
| 60% | Detractors |
ConsumerAffairs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Aug 2022 -50 | Aug 2022 | -50 |
Nov 2023 -60 | Nov 2023 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ConsumerAffairs Customer Loyalty
38%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
38% of ConsumerAffairs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ConsumerAffairs Product Quality
2.5/5
ConsumerAffairs has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ConsumerAffairs' overall Product Quality score rated by its users and customers.
ConsumerAffairs Product Information
ConsumerAffairs’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Content
Media
Sports & Entertainment
ConsumerAffairs Pricing
ConsumerAffairs ROI & Value For Money
2.6/5
ConsumerAffairs has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock ConsumerAffairs' overall ROI score rated by its users and customers.
ConsumerAffairs Customer Satisfaction (CSAT)
ConsumerAffairs Customer Satisfaction (CSAT) Score
33 / 100
ConsumerAffairs has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ConsumerAffairs Customer Service
2.5/5
ConsumerAffairs has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ConsumerAffairs' overall Customer Service score rated by its users and customers.
About ConsumerAffairs's Customer Service
Address
297 Kingsbury Grade, Suite 1025, Mailbox 4470, South Lake Tahoe, CA 89449-4470
Website
http://www.consumeraffairs.com/
ConsumerAffairs as an Employer
2.6/5
ConsumerAffairs has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
ConsumerAffairs scored a -60 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of ConsumerAffairs would recommend the brand to a friend. ENPS measures how likely ConsumerAffairs employees would recommend working at ConsumerAffairs to a friend.
Net Promoter Score
-60
NPS Score
| 0% | Promoters |
|---|---|
| 40% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-41
eNPS Score
| 26% | Promoters |
|---|---|
| 7% | Passive |
| 67% | Detractors |
