23
NPS
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Brand Page
Contactually
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About Contactually's Brand
Contactually is an intelligent CRM designed to keep you top of mind with your network.
Brand at a Glance
4.2/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Contactually NPS
Contactually's Net Promoter Score (NPS) is a 23 with 52% Promoters, 19% Passives, and 29% Detractors. Net Promoter Score tracks whether Contactually's customers would recommend using the product based on a scale of -100 to 100.
Contactually Overall NPS
| 52% | Promoters |
|---|---|
| 19% | Passives |
| 29% | Detractors |
Contactually NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 24 | Aug 2020 | 24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Contactually NPS by Usage
Contactually's NPS was rated the highest by customers who have used Contactually's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 23 | Less than 1 Year | 23 |
1 to 2 Years 10 | 1 to 2 Years | 10 |
5 to 10 Years 37 | 5 to 10 Years | 37 |
Contactually Product Quality
4.2/5
Contactually has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Contactually Product Information
Contactually serves markets in the United States, Australia, Canada, and United Kingdom. Contactually supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Contactually’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.contactually.com
- Company Size
- 51-200 Employees
Industry
Real Estate
Languages Supported
English
Product Type
CRM Software
Email Marketing Software
Marketing Automation Software
Online Marketing Software
Lead Management Software
Contact Management Software
Predictive Lead Scoring Software
Online CRM Software
Construction CRM Software
Real Estate Agency Software
Financial CRM Software
Real Estate CRM Software
Referral Marketing Software
Contactually Pricing
Contactually ROI & Value For Money
3.8/5
Contactually has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Contactually Pricing Plans
Contactually has a pricing structure that accommodates small, medium, and large businesses. Starting from $69/month, Contactually uses a subscription model and offers the following: Professional: $59/month (billed annually) or $69/month (billed monthly)., Accelerator: $99/month (billed annually) or $119/month (billed monthly)., and Concierge: $399/month (billed annually) or $599/month (billed monthly)..
Who Uses Contactually?
Small Businesses
Medium Businesses
Large Enterprises
Contactually Customer Service
3.7/5
Contactually has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Contactually's Customer Service
Address
1200 19th St NW, Suite 210, Washington, DC 20036
Website
http://www.contactually.com
Phone Number
(888) 856-7578
Contactually as an Employer
4.3/5
Contactually has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Contactually scored a 23 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Contactually would recommend the brand to a friend. ENPS measures how likely Contactually employees would recommend working at Contactually to a friend.
Net Promoter Score
23
NPS Score
| 52% | Promoters |
|---|---|
| 19% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
