0
NPS
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EZ Rankings
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About EZ Rankings' Brand
We provide Digital Marketing services including web design and development to its global customers.
Brand at a Glance
68%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
EZ Rankings NPS
EZ Rankings's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether EZ Rankings's customers would recommend using the product based on a scale of -100 to 100.
EZ Rankings Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
EZ Rankings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Jan 2022 -50 | Jan 2022 | -50 |
Apr 2022 -66 | Apr 2022 | -66 |
Aug 2024 -25 | Aug 2024 | -25 |
Jan 2026 0 | Jan 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EZ Rankings Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of EZ Rankings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EZ Rankings Product Quality
2.8/5
EZ Rankings has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock EZ Rankings' overall Product Quality score rated by its users and customers.
EZ Rankings Product Information
EZ Rankings’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- https://www.ezrankings.org
EZ Rankings Pricing
EZ Rankings ROI & Value For Money
2.6/5
EZ Rankings has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock EZ Rankings' overall ROI score rated by its users and customers.
EZ Rankings Customer Satisfaction (CSAT)
EZ Rankings Customer Satisfaction (CSAT) Score
33 / 100
EZ Rankings has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EZ Rankings Customer Service
2.5/5
EZ Rankings has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock EZ Rankings' overall Customer Service score rated by its users and customers.
About EZ Rankings's Customer Service
Address
#123, Turnhill CT, West Chester, PA 19380 United States of America
Website
https://www.ezrankings.org
Phone Number
9560133711
EZ Rankings's Social Links
EZ Rankings as an Employer
4.6/5
EZ Rankings has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
EZ Rankings scored a 0 for Net Promoter Score and a 72 for Employee Net Promoter Score. NPS gauges how likely a customer of EZ Rankings would recommend the brand to a friend. ENPS measures how likely EZ Rankings employees would recommend working at EZ Rankings to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
72
eNPS Score
| 78% | Promoters |
|---|---|
| 16% | Passive |
| 6% | Detractors |
