0
NPS
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Contech Engineered Solutions
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About Contech Engineered Solutions' Brand
"Contech Engineered Solutions is a provider of bridge structure, erosion control, retaining wall, sanitary sewer and stormwater management products."
Brand at a Glance
69%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Contech Engineered Solutions NPS
Contech Engineered Solutions's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether Contech Engineered Solutions's customers would recommend using the product based on a scale of -100 to 100.
Contech Engineered Solutions Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
Contech Engineered Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 0 | May 2020 | 0 |
Jan 2022 0 | Jan 2022 | 0 |
May 2022 -50 | May 2022 | -50 |
Aug 2022 -40 | Aug 2022 | -40 |
Nov 2023 -17 | Nov 2023 | -17 |
Nov 2024 -14 | Nov 2024 | -14 |
Jun 2025 0 | Jun 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Contech Engineered Solutions NPS by Ethnicity
Contech Engineered Solutions's NPS was rated -33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
Contech Engineered Solutions Customer Reviews
Out of the 2 Contech Engineered Solutions customer reviews 1 was positive and 1 was constructive. Contech Engineered Solutions customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Contech Engineered Solutions Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Contech Engineered Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Contech Engineered Solutions Customer Loyalty Score by Ethnicity
Contech Engineered Solutions's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Contech Engineered Solutions.
40
out of 100
Caucasian
Contech Engineered Solutions Product Quality
3.2/5
Contech Engineered Solutions has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Contech Engineered Solutions' overall Product Quality score rated by its users and customers.
Contech Engineered Solutions Product Information
Contech Engineered Solutions’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.conteches.com/
- Company Size
- 501-1,000 Employees
Industry
Real Estate
Tech
Quick Insights into Contech Engineered Solutions Product Quality
Contech Engineered Solutions's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Contech Engineered Solutions' Product Quality.
Ranked Contech Engineered Solutions Product Quality the Highest
Contech Engineered Solutions Product Quality Score by Ethnicity
Contech Engineered Solutions's Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Contech Engineered Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Contech Engineered Solutions Pricing
Contech Engineered Solutions ROI & Value For Money
3.2/5
Contech Engineered Solutions has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Contech Engineered Solutions ROI
Contech Engineered Solutions's ROI score was rated highest by Caucasian customers.
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Ranked Contech Engineered Solutions ROI the Highest
Contech Engineered Solutions ROI Score by Ethnicity
Contech Engineered Solutions's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Contech Engineered Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Contech Engineered Solutions Customer Satisfaction (CSAT)
Contech Engineered Solutions Customer Satisfaction (CSAT) Score
80 / 100
Contech Engineered Solutions has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Contech Engineered Solutions Customer Satisfaction
Contech Engineered Solutions's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Contech Engineered Solutions' Customer Satisfaction.
Ranked Contech Engineered Solutions Customer Satisfaction the Highest
Contech Engineered Solutions Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Contech Engineered Solutions' Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Contech Engineered Solutions.
66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
Contech Engineered Solutions Customer Service
3.2/5
Contech Engineered Solutions has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Contech Engineered Solutions's Customer Service
Address
West Chester, OH
Website
http://www.conteches.com/
Quick Insights into Contech Engineered Solutions Customer Service
Contech Engineered Solutions's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Contech Engineered Solutions' Customer Service score.
Ranked Contech Engineered Solutions Customer Service the Highest
Contech Engineered Solutions Customer Service Score by Ethnicity
Contech Engineered Solutions's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Contech Engineered Solutions.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Contech Engineered Solutions as an Employer
2.4/5
Contech Engineered Solutions has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Contech Engineered Solutions
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Contech Engineered Solutions scored a 0 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Contech Engineered Solutions would recommend the brand to a friend. ENPS measures how likely Contech Engineered Solutions employees would recommend working at Contech Engineered Solutions to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 26% | Promoters |
|---|---|
| 15% | Passive |
| 59% | Detractors |
