0
NPS
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Contentstack
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About Contentstack's Brand
Contentstack is a different kind of company with a unique way of doing things. As the headless CMS pioneer and composable DXP leader, no one knows more about innovating digital experiences than we do. And with our industry-first No-fail Promise, no one cares more about your success. We take pride in our mission-driven Culture of excellence, community, and care. Here, everyone belongs. Everyone is valued so everyone can do their best work.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.6/5
Pricing
4.7/5
Customer Service
Contentstack NPS
Contentstack's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Contentstack's customers would recommend using the product based on a scale of -100 to 100.
Contentstack Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Contentstack NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Oct 2022 -33 | Oct 2022 | -33 |
Nov 2024 0 | Nov 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Contentstack Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Contentstack users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Contentstack Product Quality
5/5
Contentstack has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Contentstack's overall Product Quality score rated by its users and customers.
Contentstack Product Information
Contentstack’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://bit.ly/42kCDYt
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Contentstack Pricing
Contentstack ROI & Value For Money
4.6/5
Contentstack has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Contentstack's overall ROI score rated by its users and customers.
Contentstack Customer Satisfaction (CSAT)
Contentstack Customer Satisfaction (CSAT) Score
100 / 100
Contentstack has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Contentstack Customer Service
4.7/5
Contentstack has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Contentstack's overall Customer Service score rated by its users and customers.
About Contentstack's Customer Service
Address
Contentstack Experience Center, 1023 Springdale Rd Suite 14A, Austin, TX 78721
Website
https://bit.ly/42kCDYt
Contentstack's Social Links
Contentstack as an Employer
4.7/5
Contentstack has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Contentstack scored a 0 for Net Promoter Score and a 74 for Employee Net Promoter Score. NPS gauges how likely a customer of Contentstack would recommend the brand to a friend. ENPS measures how likely Contentstack employees would recommend working at Contentstack to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
74
eNPS Score
| 78% | Promoters |
|---|---|
| 18% | Passive |
| 4% | Detractors |
