30
NPS
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Brand Page
Contract Room
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About Contract Room's Brand
ContractRoom is an enterprise software platform streamlining the B2B transaction contracting process for buyers and suppliers.
Brand at a Glance
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Contract Room NPS
Contract Room's Net Promoter Score (NPS) is a 30 with 50% Promoters, 30% Passives, and 20% Detractors. Net Promoter Score tracks whether Contract Room's customers would recommend using the product based on a scale of -100 to 100.
Contract Room Overall NPS
| 50% | Promoters |
|---|---|
| 30% | Passives |
| 20% | Detractors |
Contract Room NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 30 | Aug 2020 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Contract Room Product Quality
3.8/5
Contract Room has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Contract Room Product Information
Contract Room serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Contract Room supports Web devices and offers products for medium and large sized businesses.
Contract Room’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.contractroom.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Content
Enterprise
SaaS
Languages Supported
English
Spanish
Product Type
Contract Management Software
Contract Room Pricing
Contract Room ROI & Value For Money
3.7/5
Contract Room has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Contract Room Pricing Plans
Contract Room has a pricing structure that accommodates medium and large businesses. Starting from $12/month, Contract Room uses a subscription model.
Who Uses Contract Room?
Medium Businesses
Large Enterprises
Contract Room Customer Service
3.7/5
Contract Room has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Contract Room's Customer Service
Address
1710 S Amphlett Blvd. Suite 101, San Mateo, CA
Website
http://www.contractroom.com
