25
NPS
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Contrast Security
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About Contrast Security's Brand
Contrast Secures Applications From Day Zero
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Contrast Security NPS
Contrast Security's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Contrast Security's customers would recommend using the product based on a scale of -100 to 100.
Contrast Security Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Contrast Security NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Jan 2022 33 | Jan 2022 | 33 |
Jun 2022 25 | Jun 2022 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Contrast Security Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Contrast Security users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Contrast Security Product Quality
5/5
Contrast Security has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Contrast Security's overall Product Quality score rated by its users and customers.
Contrast Security Product Information
Contrast Security’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
Contrast Security Pricing
Contrast Security ROI & Value For Money
5/5
Contrast Security has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Contrast Security's overall ROI score rated by its users and customers.
Contrast Security Customer Satisfaction (CSAT)
Contrast Security Customer Satisfaction (CSAT) Score
66 / 100
Contrast Security has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Contrast Security Customer Service
5/5
Contrast Security has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Contrast Security's overall Customer Service score rated by its users and customers.
About Contrast Security's Customer Service
Address
291 Lambert Ave, Palo Alto, CA
Website
https://www.contrastsecurity.com
Phone Number
(888)317-1313
Contrast Security as an Employer
4.6/5
Contrast Security has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Contrast Security scored a 25 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of Contrast Security would recommend the brand to a friend. ENPS measures how likely Contrast Security employees would recommend working at Contrast Security to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 75% | Promoters |
|---|---|
| 8% | Passive |
| 17% | Detractors |
