73
NPS
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Contus Tech
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About Contus Tech's Brand
Contus Tech is a leading digital products engineering company creating revolutionary products including MirrorFly, the No.1 Self hosted CPaaS Platform and VPlayed, a leading OTT streaming software in the global top five in CPaaS & OTT media streaming categories, serving Fortune 100 customers worldwide.
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4.5/5
Customer Service
Contus Tech NPS
Contus Tech's Net Promoter Score (NPS) is a 73 with 82% Promoters, 9% Passives, and 9% Detractors. Net Promoter Score tracks whether Contus Tech's customers would recommend using the product based on a scale of -100 to 100.
Contus Tech Overall NPS
| 82% | Promoters |
|---|---|
| 9% | Passives |
| 9% | Detractors |
Contus Tech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 70 | Aug 2020 | 70 |
Nov 2024 72 | Nov 2024 | 72 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Contus Tech NPS by Usage
Contus Tech's NPS was rated 0 points by customers who have used Contus Tech's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Contus Tech Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Contus Tech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Contus Tech Product Quality
4.1/5
Contus Tech has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Contus Tech Product Information
Contus Tech serves markets in the United States and India. Contus Tech supports Web devices and offers products for small sized businesses.
Contus Tech’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.contus.com/
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Mobile App
SaaS
Languages Supported
English
Contus Tech Pricing
Contus Tech ROI & Value For Money
3.9/5
Contus Tech has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Contus Tech's overall ROI score rated by its users and customers.
Contus Tech Pricing Plans
Contus Tech has a pricing structure that accommodates small businesses.
Who Uses Contus Tech?
Small Businesses
Contus Tech Customer Satisfaction (CSAT)
Contus Tech Customer Satisfaction (CSAT) Score
100 / 100
Contus Tech has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Contus Tech Customer Service
4.5/5
Contus Tech has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Contus Tech's Customer Service
Address
8th Floor, Plot No. 8, Baashyaam Willow Square, 9 & 10, 1st St, Thiru Vi Ka Industrial Estate, SIDCO Industrial Estate, Guindy, Chennai, 600032 India
Website
https://www.contus.com/
Phone Number
044 - 4920 1000
Contus Tech's Social Links
Contus Tech as an Employer
4.8/5
Contus Tech has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Contus Tech scored a 73 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Contus Tech would recommend the brand to a friend. ENPS measures how likely Contus Tech employees would recommend working at Contus Tech to a friend.
Net Promoter Score
73
NPS Score
| 82% | Promoters |
|---|---|
| 9% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
73
eNPS Score
| 78% | Promoters |
|---|---|
| 17% | Passive |
| 5% | Detractors |
