50
NPS
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Convercent
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About Convercent's Brand
Convercent enables an effective compliance program to safeguard the financial and reputational health of your company.
Brand at a Glance
85%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Convercent NPS
Convercent's Net Promoter Score (NPS) is a 50 with 70% Promoters, 10% Passives, and 20% Detractors. Net Promoter Score tracks whether Convercent's customers would recommend using the product based on a scale of -100 to 100.
Convercent Overall NPS
| 70% | Promoters |
|---|---|
| 10% | Passives |
| 20% | Detractors |
Convercent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 75 | Aug 2020 | 75 |
Nov 2020 76 | Nov 2020 | 76 |
Jul 2021 78 | Jul 2021 | 78 |
Dec 2022 74 | Dec 2022 | 74 |
Jan 2023 75 | Jan 2023 | 75 |
Mar 2023 64 | Mar 2023 | 64 |
Jun 2024 66 | Jun 2024 | 66 |
Apr 2025 57 | Apr 2025 | 57 |
Aug 2025 50 | Aug 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Convercent Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Convercent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Convercent Product Quality
3.7/5
Convercent has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Convercent's overall Product Quality score rated by its users and customers.
Convercent Product Information
Convercent serves markets in the United States, Europe, and Canada. Convercent supports Web devices and offers products for small, medium, and large sized businesses.
Convercent’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.convercent.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Enterprise
FinTech
SaaS
Languages Supported
English
Product Type
Compliance Software
Governance, Risk & Compliance (GRC) Software
Policy Management Software
Investigation Management Software
Convercent Pricing
Convercent ROI & Value For Money
3.7/5
Convercent has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Convercent's overall ROI score rated by its users and customers.
Convercent Pricing Plans
Convercent has a pricing structure that accommodates small, medium, and large businesses. Starting from $10000/month, Convercent uses a subscription model. For the users that are not ready to commit yet, Convercent also offers a free trial.
Who Uses Convercent?
Small Businesses
Medium Businesses
Large Enterprises
Convercent Customer Satisfaction (CSAT)
Convercent Customer Satisfaction (CSAT) Score
75 / 100
Convercent has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Convercent Customer Service
3.5/5
Convercent has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Convercent's overall Customer Service score rated by its users and customers.
About Convercent's Customer Service
Address
929 Broadway, Denver, CO
Website
https://www.convercent.com
Phone Number
(800) 650-7005
Convercent as an Employer
3.5/5
Convercent has a 3.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Convercent scored a 50 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Convercent would recommend the brand to a friend. ENPS measures how likely Convercent employees would recommend working at Convercent to a friend.
Net Promoter Score
50
NPS Score
| 70% | Promoters |
|---|---|
| 10% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
