-12
NPS
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ConvergeOne
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About ConvergeOne's Brand
ConvergeOne, headquartered in Eagan, MN, is the leading independent integrator of data, communications, collaboration, and customer
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3.3/5
Customer Service
ConvergeOne NPS
ConvergeOne's Net Promoter Score (NPS) is a -12 with 44% Promoters, 0% Passives, and 56% Detractors. Net Promoter Score tracks whether ConvergeOne's customers would recommend using the product based on a scale of -100 to 100.
ConvergeOne Overall NPS
| 44% | Promoters |
|---|---|
| 0% | Passives |
| 56% | Detractors |
ConvergeOne NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Dec 2021 -100 | Dec 2021 | -100 |
Feb 2022 -33 | Feb 2022 | -33 |
Dec 2022 -50 | Dec 2022 | -50 |
Feb 2023 0 | Feb 2023 | 0 |
Oct 2023 -15 | Oct 2023 | -15 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2025 -11 | Mar 2025 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ConvergeOne Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of ConvergeOne users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ConvergeOne Product Quality
3/5
ConvergeOne has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock ConvergeOne's overall Product Quality score rated by its users and customers.
ConvergeOne Product Information
ConvergeOne’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.convergeone.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Big Data
Enterprise
Hardware and Devices
SaaS
Virtual Reality
ConvergeOne Pricing
ConvergeOne ROI & Value For Money
3/5
ConvergeOne has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock ConvergeOne's overall ROI score rated by its users and customers.
ConvergeOne Customer Satisfaction (CSAT)
ConvergeOne Customer Satisfaction (CSAT) Score
28 / 100
ConvergeOne has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
0%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ConvergeOne Customer Service
3.3/5
ConvergeOne has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock ConvergeOne's overall Customer Service score rated by its users and customers.
About ConvergeOne's Customer Service
Address
3344 Highway 149, Minneapolis, MN
Website
https://www.convergeone.com/
Phone Number
888-321-6227
ConvergeOne as an Employer
2.8/5
ConvergeOne has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
ConvergeOne scored a -12 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of ConvergeOne would recommend the brand to a friend. ENPS measures how likely ConvergeOne employees would recommend working at ConvergeOne to a friend.
Net Promoter Score
-12
NPS Score
| 44% | Promoters |
|---|---|
| 0% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 20% | Promoters |
|---|---|
| 17% | Passive |
| 63% | Detractors |
