0
NPS
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Conversant
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About Conversant's Brand
Conversant, Inc. (Nasdaq: CNVR) is the leader in personalized digital marketing. Combining the strengths of ValueClick Media & Commission
Brand at a Glance
89%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Conversant NPS
Conversant's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Conversant's customers would recommend using the product based on a scale of -100 to 100.
Conversant Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Conversant NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Nov 2020 0 | Nov 2020 | 0 |
Dec 2020 25 | Dec 2020 | 25 |
Sep 2021 20 | Sep 2021 | 20 |
Aug 2023 0 | Aug 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Conversant Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Conversant users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Conversant Product Quality
3.7/5
Conversant has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Conversant's overall Product Quality score rated by its users and customers.
Conversant Product Information
Conversant’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Media
Conversant Pricing
Conversant ROI & Value For Money
3.6/5
Conversant has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Conversant's overall ROI score rated by its users and customers.
Conversant Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Conversant Customer Service
3.6/5
Conversant has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Conversant's overall Customer Service score rated by its users and customers.
About Conversant's Customer Service
Address
30699 Russell Ranch Rd, Ste 250, Plano, TX
Website
http://www.conversantmedia.com
Conversant as an Employer
3.2/5
Conversant has a 3.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Conversant scored a 0 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Conversant would recommend the brand to a friend. ENPS measures how likely Conversant employees would recommend working at Conversant to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 56% | Promoters |
|---|---|
| 16% | Passive |
| 28% | Detractors |
