37
NPS
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Brand Page
Convo Communications
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About Convo Communications' Brand
Convo develops video relay services (VRS) technologies that enable phone conversations for the deaf and hard of hearing.
Brand at a Glance
87%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Convo Communications NPS
Convo Communications's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether Convo Communications's customers would recommend using the product based on a scale of -100 to 100.
Convo Communications Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
Convo Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
May 2022 66 | May 2022 | 66 |
Aug 2022 75 | Aug 2022 | 75 |
Dec 2022 49 | Dec 2022 | 49 |
Sep 2023 29 | Sep 2023 | 29 |
Oct 2025 37 | Oct 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Convo Communications Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Convo Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Convo Communications Product Quality
4/5
Convo Communications has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Convo Communications' overall Product Quality score rated by its users and customers.
Convo Communications Product Information
Convo Communications’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.convorelay.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Productivity
SaaS
Convo Communications Pricing
Convo Communications ROI & Value For Money
4.2/5
Convo Communications has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Convo Communications' overall ROI score rated by its users and customers.
Convo Communications Customer Satisfaction (CSAT)
Convo Communications Customer Satisfaction (CSAT) Score
100 / 100
Convo Communications has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Convo Communications Customer Service
4.2/5
Convo Communications has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Convo Communications' overall Customer Service score rated by its users and customers.
About Convo Communications's Customer Service
Address
San Ramon, CA
Website
http://www.convorelay.com
Phone Number
+1 (510) 629-5622
Convo Communications as an Employer
2.5/5
Convo Communications has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Convo Communications scored a 37 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Convo Communications would recommend the brand to a friend. ENPS measures how likely Convo Communications employees would recommend working at Convo Communications to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 8% | Promoters |
|---|---|
| 17% | Passive |
| 75% | Detractors |
