19
NPS
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Cooley LLP
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About Cooley LLP's Brand
Cooley’s attorneys solve legal issues for entrepreneurs, investors and established companies.
Brand at a Glance
66%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.3/5
Customer Service
Cooley LLP CMO
Cooley LLP NPS
Cooley LLP's Net Promoter Score (NPS) is a 19 with 44% Promoters, 31% Passives, and 25% Detractors. Net Promoter Score tracks whether Cooley LLP's customers would recommend using the product based on a scale of -100 to 100.
Cooley LLP Overall NPS
| 44% | Promoters |
|---|---|
| 31% | Passives |
| 25% | Detractors |
Cooley LLP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 66 | Aug 2021 | 66 |
Nov 2021 75 | Nov 2021 | 75 |
May 2022 40 | May 2022 | 40 |
Jun 2022 49 | Jun 2022 | 49 |
Oct 2022 43 | Oct 2022 | 43 |
Jan 2023 33 | Jan 2023 | 33 |
Feb 2023 18 | Feb 2023 | 18 |
Mar 2023 16 | Mar 2023 | 16 |
Apr 2023 15 | Apr 2023 | 15 |
Jul 2023 20 | Jul 2023 | 20 |
Dec 2024 26 | Dec 2024 | 26 |
Nov 2025 18 | Nov 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cooley LLP NPS by Gender
Cooley LLP's NPS was rated -20 by Male customers on Comparably.
Male
-20
Cooley LLP's NPS was rated -20 by Male customers on Comparably.
20%
Promoters
40%
Passives
40%
Detractors
Female
N/A
Cooley LLP's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Cooley LLP Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Cooley LLP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cooley LLP Customer Loyalty Score by Gender
Cooley LLP's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
Cooley LLP Customer Loyalty Score by Industry
Cooley LLP's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Cooley LLP Product Quality
3.9/5
Cooley LLP has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Cooley LLP Product Information
Cooley LLP’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Cooley LLP's product the highest.
- Website
- http://www.cooley.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Government & Legal
Quick Insights into Cooley LLP Product Quality
Cooley LLP's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Cooley LLP Product Quality the Highest
Cooley LLP Product Quality Score by Gender
Cooley LLP's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Cooley LLP Product Quality Score by Industry
Cooley LLP's Product Quality score was rated 4.6 stars by Tech industry customers.
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Cooley LLP Pricing
Cooley LLP ROI & Value For Money
3.7/5
Cooley LLP has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Cooley LLP Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Cooley LLP ROI
Cooley LLP's ROI score was rated highest by customers from the Tech industry.
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Ranked Cooley LLP ROI the Highest
Cooley LLP ROI Score by Gender
Cooley LLP's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Cooley LLP ROI Score by Industry
Cooley LLP's ROI score was rated 3.1 stars by Tech industry customers.
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Cooley LLP Customer Satisfaction (CSAT)
Cooley LLP Customer Satisfaction (CSAT) Score
60 / 100
Cooley LLP has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cooley LLP Customer Satisfaction
Cooley LLP's Customer Satisfaction score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Cooley LLP's Customer Satisfaction.
Ranked Cooley LLP Customer Satisfaction the Highest
Cooley LLP Customer Satisfaction Score by Gender
Cooley LLP's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cooley LLP.
60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Cooley LLP Customer Satisfaction Score by Industry
Cooley LLP's Customer Satisfaction score was rated 66 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Cooley LLP Customer Service
3.3/5
Cooley LLP has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Cooley LLP's Customer Service
Address
Five Palo Alto Square, 3000 El Camino Real, Palo Alto, CA
Website
http://www.cooley.com
Quick Insights into Cooley LLP Customer Service
Cooley LLP's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Cooley LLP's Customer Service score.
Ranked Cooley LLP Customer Service the Highest
Cooley LLP Customer Service Score by Gender
Cooley LLP's Customer Service score was rated 2.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cooley LLP.
Male
2.4/5
Female
N/A
Cooley LLP Customer Service Score by Industry
Cooley LLP's Customer Service score was rated 3.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Cooley LLP as an Employer
4.5/5
Cooley LLP has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cooley LLP scored a 19 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Cooley LLP would recommend the brand to a friend. ENPS measures how likely Cooley LLP employees would recommend working at Cooley LLP to a friend.
Net Promoter Score
19
NPS Score
| 44% | Promoters |
|---|---|
| 31% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 52% | Promoters |
|---|---|
| 19% | Passive |
| 29% | Detractors |
