34
NPS
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CooperSurgical
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About CooperSurgical's Brand
CooperSurgical offers a full portfolio of medical and surgical products and brands for women's health care that ob/gyns and other clinician.
Brand at a Glance
74%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
CooperSurgical NPS
CooperSurgical's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether CooperSurgical's customers would recommend using the product based on a scale of -100 to 100.
CooperSurgical Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
CooperSurgical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
Aug 2023 60 | Aug 2023 | 60 |
Dec 2023 67 | Dec 2023 | 67 |
Jan 2024 71 | Jan 2024 | 71 |
Mar 2024 50 | Mar 2024 | 50 |
Aug 2024 60 | Aug 2024 | 60 |
Feb 2025 45 | Feb 2025 | 45 |
Sep 2025 33 | Sep 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CooperSurgical NPS by Gender
CooperSurgical's NPS was rated 34 by Female customers on Comparably.
Female
34
CooperSurgical's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
CooperSurgical's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
CooperSurgical Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of CooperSurgical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CooperSurgical Customer Loyalty Score by Gender
CooperSurgical's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
CooperSurgical Product Quality
4.1/5
CooperSurgical has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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CooperSurgical Product Information
CooperSurgical’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Healthcare
Quick Insights into CooperSurgical Product Quality
CooperSurgical's Product Quality score was rated highest by Female customers.
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Ranked CooperSurgical Product Quality the Highest
CooperSurgical Product Quality Score by Gender
CooperSurgical's Product Quality score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CooperSurgical.
Female
3.8/5
Male
N/A
CooperSurgical Pricing
CooperSurgical ROI & Value For Money
3.7/5
CooperSurgical has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into CooperSurgical ROI
CooperSurgical's ROI score was rated highest by Female customers.
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Ranked CooperSurgical ROI the Highest
CooperSurgical ROI Score by Gender
CooperSurgical's ROI score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
CooperSurgical Customer Satisfaction (CSAT)
CooperSurgical Customer Satisfaction (CSAT) Score
86 / 100
CooperSurgical has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CooperSurgical Customer Service
3.8/5
CooperSurgical has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About CooperSurgical's Customer Service
Address
95 Corporate Drive, Trumbull, CT 06611
Website
http://www.coopersurgical.com/
Phone Number
(800)243-2974
Quick Insights into CooperSurgical Customer Service
CooperSurgical's Customer Service score was rated highest by Female customers.
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Ranked CooperSurgical Customer Service the Highest
CooperSurgical Customer Service Score by Gender
CooperSurgical's Customer Service score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CooperSurgical.
Female
3.1/5
Male
N/A
CooperSurgical as an Employer
3.0/5
CooperSurgical has a 3.0/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
CooperSurgical scored a 34 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of CooperSurgical would recommend the brand to a friend. ENPS measures how likely CooperSurgical employees would recommend working at CooperSurgical to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 35% | Promoters |
|---|---|
| 12% | Passive |
| 53% | Detractors |
