23
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Coors Brewing Company
Marketing or Exec? Claim Your Free Account
About Coors Brewing Company's Brand
Brand at a Glance
89%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Coors Brewing Company NPS
Coors Brewing Company's Net Promoter Score (NPS) is a 23 with 54% Promoters, 15% Passives, and 31% Detractors. Net Promoter Score tracks whether Coors Brewing Company's customers would recommend using the product based on a scale of -100 to 100.
Coors Brewing Company Overall NPS
| 54% | Promoters |
|---|---|
| 15% | Passives |
| 31% | Detractors |
Coors Brewing Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 43 | Jun 2021 | 43 |
Aug 2021 38 | Aug 2021 | 38 |
Sep 2021 36 | Sep 2021 | 36 |
Oct 2021 25 | Oct 2021 | 25 |
Jun 2022 22 | Jun 2022 | 22 |
Apr 2023 13 | Apr 2023 | 13 |
Jul 2023 18 | Jul 2023 | 18 |
Aug 2023 23 | Aug 2023 | 23 |
Sep 2023 14 | Sep 2023 | 14 |
Mar 2024 12 | Mar 2024 | 12 |
Jun 2024 20 | Jun 2024 | 20 |
Apr 2025 22 | Apr 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coors Brewing Company Customer Reviews
Out of the 2 Coors Brewing Company customer reviews 0 were positive and 2 were constructive. Coors Brewing Company customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Coors Brewing Company Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Coors Brewing Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Coors Brewing Company Product Quality
4.2/5
Coors Brewing Company has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Coors Brewing Company's overall Product Quality score rated by its users and customers.
Coors Brewing Company Product Information
Coors Brewing Company’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.molsoncoors.com
Industry
Tech
Coors Brewing Company Pricing
Coors Brewing Company ROI & Value For Money
3.9/5
Coors Brewing Company has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Coors Brewing Company's overall ROI score rated by its users and customers.
Coors Brewing Company Customer Satisfaction (CSAT)
Coors Brewing Company Customer Satisfaction (CSAT) Score
92 / 100
Coors Brewing Company has an overall Customer Satisfaction score of 92 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
46%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Coors Brewing Company Customer Service
3.8/5
Coors Brewing Company has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Coors Brewing Company's overall Customer Service score rated by its users and customers.
About Coors Brewing Company's Customer Service
Address
Denver, CO
Website
http://www.molsoncoors.com
Coors Brewing Company as an Employer
3.3/5
Coors Brewing Company has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Coors Brewing Company scored a 23 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Coors Brewing Company would recommend the brand to a friend. ENPS measures how likely Coors Brewing Company employees would recommend working at Coors Brewing Company to a friend.
Net Promoter Score
23
NPS Score
| 54% | Promoters |
|---|---|
| 15% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
