0
NPS
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Coppel
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About Coppel's Brand
Coppel is a Mexico-based company primarily engaged in the retail sector.
Brand at a Glance
100%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Coppel NPS
Coppel's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Coppel's customers would recommend using the product based on a scale of -100 to 100.
Coppel Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Coppel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 25 | Oct 2022 | 25 |
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coppel Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Coppel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Coppel Product Quality
3.6/5
Coppel has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Coppel's overall Product Quality score rated by its users and customers.
Coppel Product Information
Coppel’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.coppel.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Coppel Pricing
Coppel ROI & Value For Money
3.5/5
Coppel has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Coppel's overall ROI score rated by its users and customers.
Coppel Customer Satisfaction (CSAT)
Coppel Customer Satisfaction (CSAT) Score
75 / 100
Coppel has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Coppel Customer Service
4/5
Coppel has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Coppel's overall Customer Service score rated by its users and customers.
About Coppel's Customer Service
Website
http://www.coppel.com
Coppel as an Employer
Consumer vs. Employees
Coppel scored a 0 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Coppel would recommend the brand to a friend. ENPS measures how likely Coppel employees would recommend working at Coppel to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
