34
NPS
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Copper Digital
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About Copper Digital's Brand
Copper Digital is a leading digital transformation services company united by a singular purpose: to empower businesses in manufacturing, healthcare, and fintech industries to transcend traditional boundaries and unleash their complete digital potential. Drawing upon over 14 years of extensive experience, we have meticulously developed more than 1200 robust digital solutions and guided over 700 enterprises through transformative digital journeys, harnessing cutting-edge technologies. Our comprehensive suite of services spans the entire spectrum of digital transformation, ensuring no growth opportunity is left unexplored. Esteemed global entities, including Cisco, Ciena, Coca-Cola, Canon, US Army, Trinity Rail, SiriusXM, Hi-Line, GreenDot, Primis Bank, Westinghouse, Verizon, Mount Sinai, and many more, have entrusted us with their organization's continuous digital transformation strategies.
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Copper Digital NPS
Copper Digital's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Copper Digital's customers would recommend using the product based on a scale of -100 to 100.
Copper Digital Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Copper Digital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 0 | Feb 2025 | 0 |
May 2025 33 | May 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Copper Digital Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Copper Digital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Copper Digital Product Quality
3.4/5
Copper Digital has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Copper Digital's overall Product Quality score rated by its users and customers.
Copper Digital Product Information
Copper Digital’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://copperdigital.com/
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
Mobile App
Copper Digital Pricing
Copper Digital ROI & Value For Money
3.5/5
Copper Digital has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Copper Digital Customer Satisfaction (CSAT)
Copper Digital Customer Satisfaction (CSAT) Score
100 / 100
Copper Digital has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Copper Digital Customer Service
3.5/5
Copper Digital has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Copper Digital's Customer Service
Address
4100 Spring Valley Rd, STE 525, Dallas, TX 75244
Website
https://copperdigital.com/
Phone Number
9725286628
Copper Digital's Social Links
Copper Digital as an Employer
4.9/5
Copper Digital has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Copper Digital scored a 34 for Net Promoter Score and a 90 for Employee Net Promoter Score. NPS gauges how likely a customer of Copper Digital would recommend the brand to a friend. ENPS measures how likely Copper Digital employees would recommend working at Copper Digital to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
90
eNPS Score
| 92% | Promoters |
|---|---|
| 6% | Passive |
| 2% | Detractors |
