-77
NPS
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CORA Physical Therapy
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About CORA Physical Therapy's Brand
Welcome to the complete spectrum of outpatient services found at CORA Physical Therapy. Learn more at www.coraphysicaltherapy.com.
Brand at a Glance
45%
Customer Loyalty
1.9/5
Product Quality
2.1/5
Pricing
2.3/5
Customer Service
CORA Physical Therapy NPS
CORA Physical Therapy's Net Promoter Score (NPS) is a -77 with 10% Promoters, 3% Passives, and 87% Detractors. Net Promoter Score tracks whether CORA Physical Therapy's customers would recommend using the product based on a scale of -100 to 100.
CORA Physical Therapy Overall NPS
| 10% | Promoters |
|---|---|
| 3% | Passives |
| 87% | Detractors |
CORA Physical Therapy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -71 | Jun 2023 | -71 |
Aug 2023 -75 | Aug 2023 | -75 |
Sep 2023 -77 | Sep 2023 | -77 |
Oct 2023 -72 | Oct 2023 | -72 |
Jan 2024 -65 | Jan 2024 | -65 |
Feb 2024 -69 | Feb 2024 | -69 |
Mar 2024 -69 | Mar 2024 | -69 |
Apr 2024 -72 | Apr 2024 | -72 |
Aug 2024 -74 | Aug 2024 | -74 |
Nov 2024 -76 | Nov 2024 | -76 |
Jan 2025 -76 | Jan 2025 | -76 |
Aug 2025 -78 | Aug 2025 | -78 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CORA Physical Therapy NPS by Gender
Male customers rated CORA Physical Therapy's NPS 20 points higher than Female customers.
Male
-80
CORA Physical Therapy's NPS was rated -80 by Male customers on Comparably.
10%
Promoters
0%
Passives
90%
Detractors
Female
-100
CORA Physical Therapy's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
CORA Physical Therapy NPS by Ethnicity
CORA Physical Therapy's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
Other -100 | Other | -100 |
CORA Physical Therapy NPS by Age
CORA Physical Therapy's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
CORA Physical Therapy NPS by Usage
CORA Physical Therapy's NPS was rated -100 points by customers who have used CORA Physical Therapy's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
CORA Physical Therapy Customer Reviews
Out of the 3 CORA Physical Therapy customer reviews 1 was positive and 2 were constructive. CORA Physical Therapy customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
CORA Physical Therapy Customer Loyalty
45%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
45% of CORA Physical Therapy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CORA Physical Therapy Customer Loyalty Score by Gender
Male customers rated CORA Physical Therapy's Customer Loyalty score 23% higher than Female customers.
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Male
46%
Yes
Female
23%
Yes
CORA Physical Therapy Customer Loyalty Score by Ethnicity
CORA Physical Therapy's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CORA Physical Therapy.
44
out of 100
Caucasian
40
out of 100
Hispanic or Latino
25
out of 100
Other
CORA Physical Therapy Customer Loyalty Score by Age
CORA Physical Therapy's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CORA Physical Therapy.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 10% | 61-65 | 10% |
66+ 61% | 66+ | 61% |
CORA Physical Therapy Customer Loyalty Score by Usage
CORA Physical Therapy's Customer Loyalty score was rated 36% by customers who have used CORA Physical Therapy's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CORA Physical Therapy Customer Loyalty Score by Industry
CORA Physical Therapy's Customer Loyalty score was rated 10% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CORA Physical Therapy Product Quality
1.9/5
CORA Physical Therapy has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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CORA Physical Therapy Product Information
CORA Physical Therapy’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated CORA Physical Therapy's product the highest.
- Company Size
- 201-500 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into CORA Physical Therapy Product Quality
CORA Physical Therapy's Product Quality score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked CORA Physical Therapy Product Quality the Highest
Ranked CORA Physical Therapy Product Quality the Lowest
CORA Physical Therapy Product Quality Score by Gender
Male customers rated CORA Physical Therapy's Product Quality score 0.4 stars higher than Female customers.
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Male
1.9/5
Female
1.5/5
CORA Physical Therapy Product Quality Score by Ethnicity
CORA Physical Therapy's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CORA Physical Therapy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
CORA Physical Therapy Product Quality Score by Age
CORA Physical Therapy's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CORA Physical Therapy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2.1 | 61-65 | 2.1 |
66+ 1.7 | 66+ | 1.7 |
CORA Physical Therapy Product Quality Score by Usage
CORA Physical Therapy's Product Quality score was rated 1.6 stars by customers who have used CORA Physical Therapy's products/services for Less than 1 Year.
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CORA Physical Therapy Product Quality Score by Industry
CORA Physical Therapy's Product Quality score was rated 2.3 stars by Accounting industry customers.
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CORA Physical Therapy Pricing
CORA Physical Therapy ROI & Value For Money
2.1/5
CORA Physical Therapy has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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CORA Physical Therapy Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into CORA Physical Therapy ROI
CORA Physical Therapy's ROI score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.
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Ranked CORA Physical Therapy ROI the Highest
Ranked CORA Physical Therapy ROI the Lowest
CORA Physical Therapy ROI Score by Gender
Male customers rated CORA Physical Therapy's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CORA Physical Therapy.
Male
2/5
Female
1.5/5
CORA Physical Therapy ROI Score by Ethnicity
CORA Physical Therapy's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CORA Physical Therapy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
CORA Physical Therapy ROI Score by Age
CORA Physical Therapy's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CORA Physical Therapy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 2.3 | 66+ | 2.3 |
CORA Physical Therapy ROI Score by Usage
CORA Physical Therapy's ROI score was rated 1.7 stars by customers who have used CORA Physical Therapy's products/services for Less than 1 Year.
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CORA Physical Therapy ROI Score by Industry
CORA Physical Therapy's ROI score was rated 2.5 stars by Accounting industry customers.
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CORA Physical Therapy Customer Satisfaction (CSAT)
CORA Physical Therapy Customer Satisfaction (CSAT) Score
20 / 100
CORA Physical Therapy has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
8%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
23%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CORA Physical Therapy Customer Satisfaction
CORA Physical Therapy's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.
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Ranked CORA Physical Therapy Customer Satisfaction the Highest
Ranked CORA Physical Therapy Customer Satisfaction the Lowest
CORA Physical Therapy Customer Satisfaction Score by Gender
Female customers rated CORA Physical Therapy's Customer Satisfaction score 4 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CORA Physical Therapy.
10 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 50% |
14 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 29% | |
Very Dissatisfied | 57% |
CORA Physical Therapy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CORA Physical Therapy's Customer Satisfaction (CSAT) score was rated 26% according to Caucasian users and customers.
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26 / 100
Very Satisfied
13%
Satisfied
13%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
13%
Very Dissatisfied
38%
CSAT according to Hispanic or Latino
CORA Physical Therapy's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
CORA Physical Therapy's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CORA Physical Therapy.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
CORA Physical Therapy Customer Satisfaction Score by Age
CORA Physical Therapy's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CORA Physical Therapy.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 20% | |||||||||||||||
| 66+ | 14% |
CORA Physical Therapy Customer Satisfaction Score by Usage
CORA Physical Therapy's Customer Satisfaction score was rated 7 points by customers who have used CORA Physical Therapy's products/services for Less than 1 Year.
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CORA Physical Therapy Customer Satisfaction Score by Industry
CORA Physical Therapy's Customer Satisfaction score was rated 33 points by Accounting industry customers.
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"title": "CORA Physical Therapy Customer Satisfaction Score by Industry",
"text": "CORA Physical Therapy's Customer Satisfaction score was rated 33 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "CORA Physical Therapy's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
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]
}CORA Physical Therapy Customer Service
2.3/5
CORA Physical Therapy has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About CORA Physical Therapy's Customer Service
Address
1110 Shawnee Road, Lima, OH 45805
Website
http://www.coraphysicaltherapy.com
Phone Number
419-221-3004
CORA Physical Therapy's Social Links
Quick Insights into CORA Physical Therapy Customer Service
CORA Physical Therapy's Customer Service score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked CORA Physical Therapy's Customer Service score.
Ranked CORA Physical Therapy Customer Service the Highest
Ranked CORA Physical Therapy Customer Service the Lowest
CORA Physical Therapy Customer Service Score by Gender
Male customers rated CORA Physical Therapy's Customer Service score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CORA Physical Therapy.
Male
2.3/5
Female
1.5/5
CORA Physical Therapy Customer Service Score by Ethnicity
CORA Physical Therapy's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CORA Physical Therapy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
CORA Physical Therapy Customer Service Score by Age
CORA Physical Therapy's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CORA Physical Therapy.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 2.5 | 66+ | 2.5 |
CORA Physical Therapy Customer Service Score by Usage
CORA Physical Therapy's Customer Service score was rated 1.8 stars by customers who have used CORA Physical Therapy's products/services for Less than 1 Year.
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CORA Physical Therapy Customer Service Score by Industry
CORA Physical Therapy's Customer Service score was rated 2.5 stars by Accounting industry customers.
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CORA Physical Therapy as an Employer
2.5/5
CORA Physical Therapy has a 2.5/5 stars for its overall company culture rated by their employees
Consumer vs. Employees
CORA Physical Therapy scored a -77 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of CORA Physical Therapy would recommend the brand to a friend. ENPS measures how likely CORA Physical Therapy employees would recommend working at CORA Physical Therapy to a friend.
Net Promoter Score
-77
NPS Score
| 10% | Promoters |
|---|---|
| 3% | Passive |
| 87% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 27% | Promoters |
|---|---|
| 12% | Passive |
| 61% | Detractors |
