34
NPS
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CoreRx
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About CoreRx's Brand
CoreRx(TM) offers comprehensive drug product development services to the pharmaceutical and biotechnology industries. Supporting virtual.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
CoreRx NPS
CoreRx's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether CoreRx's customers would recommend using the product based on a scale of -100 to 100.
CoreRx Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
CoreRx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Oct 2022 0 | Oct 2022 | 0 |
Oct 2023 33 | Oct 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CoreRx Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of CoreRx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CoreRx Product Quality
1.5/5
CoreRx has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CoreRx's overall Product Quality score rated by its users and customers.
CoreRx Product Information
CoreRx’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.corerxpharma.com/
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
CoreRx Pricing
CoreRx ROI & Value For Money
1.5/5
CoreRx has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CoreRx's overall ROI score rated by its users and customers.
CoreRx Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CoreRx Customer Service
1.5/5
CoreRx has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CoreRx's overall Customer Service score rated by its users and customers.
About CoreRx's Customer Service
Address
14205 Myerlake Circle, Clearwater, FL 33760
Website
http://www.corerxpharma.com/
Phone Number
7272596950
CoreRx as an Employer
2.2/5
CoreRx has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
CoreRx scored a 34 for Net Promoter Score and a -65 for Employee Net Promoter Score. NPS gauges how likely a customer of CoreRx would recommend the brand to a friend. ENPS measures how likely CoreRx employees would recommend working at CoreRx to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-65
eNPS Score
| 14% | Promoters |
|---|---|
| 7% | Passive |
| 79% | Detractors |
