8
NPS
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Corgan
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About Corgan's Brand
Corgan is a leading architecture and design firm with a reputation for great service. This commitment to our clients is the foundation of everything we do. Our strengths in research, user experience, and design allow us to foresee emerging changes and provide solutions that minimize risk, create flexibility, and maximize longevity.
Brand at a Glance
78%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Corgan NPS
Corgan's Net Promoter Score (NPS) is a 8 with 54% Promoters, 0% Passives, and 46% Detractors. Net Promoter Score tracks whether Corgan's customers would recommend using the product based on a scale of -100 to 100.
Corgan Overall NPS
| 54% | Promoters |
|---|---|
| 0% | Passives |
| 46% | Detractors |
Corgan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Feb 2021 0 | Feb 2021 | 0 |
Apr 2021 -33 | Apr 2021 | -33 |
May 2021 -50 | May 2021 | -50 |
Jun 2022 -60 | Jun 2022 | -60 |
Aug 2022 -67 | Aug 2022 | -67 |
Oct 2022 -43 | Oct 2022 | -43 |
Nov 2022 -25 | Nov 2022 | -25 |
Jan 2023 -33 | Jan 2023 | -33 |
Oct 2023 -20 | Oct 2023 | -20 |
May 2024 0 | May 2024 | 0 |
Nov 2024 7 | Nov 2024 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Corgan Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Corgan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Corgan Product Quality
3.5/5
Corgan has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Corgan Product Information
Corgan’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.corgan.com/
- Company Size
- 501-1,000 Employees
Industry
Architecture and Planning
Corgan Pricing
Corgan ROI & Value For Money
3.7/5
Corgan has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Corgan Customer Satisfaction (CSAT)
Corgan Customer Satisfaction (CSAT) Score
56 / 100
Corgan has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Corgan Customer Service
3.8/5
Corgan has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Corgan's Customer Service
Address
401 North Houston Street, Dallas, TX 75230
Website
http://www.corgan.com/
Phone Number
214-748-2000
Corgan as an Employer
3.7/5
Corgan has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Corgan scored a 8 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Corgan would recommend the brand to a friend. ENPS measures how likely Corgan employees would recommend working at Corgan to a friend.
Net Promoter Score
8
NPS Score
| 54% | Promoters |
|---|---|
| 0% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 43% | Promoters |
|---|---|
| 31% | Passive |
| 26% | Detractors |
