17
NPS
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Cornell Tech
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About Cornell Tech's Brand
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Cornell Tech NPS
Cornell Tech's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Cornell Tech's customers would recommend using the product based on a scale of -100 to 100.
Cornell Tech Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Cornell Tech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Jun 2022 50 | Jun 2022 | 50 |
Sep 2022 66 | Sep 2022 | 66 |
Mar 2023 25 | Mar 2023 | 25 |
Apr 2023 40 | Apr 2023 | 40 |
Jan 2026 17 | Jan 2026 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cornell Tech Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Cornell Tech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cornell Tech Product Quality
4/5
Cornell Tech has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Cornell Tech Product Information
Cornell Tech’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://tech.cornell.edu
- Company Size
- 51-200 Employees
Industry
Tech
Education
Cornell Tech Pricing
Cornell Tech ROI & Value For Money
3.9/5
Cornell Tech has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Cornell Tech Customer Satisfaction (CSAT)
Cornell Tech Customer Satisfaction (CSAT) Score
100 / 100
Cornell Tech has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cornell Tech Customer Service
3.9/5
Cornell Tech has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Cornell Tech's Customer Service
Address
111 8th Ave,
Website
http://tech.cornell.edu
Cornell Tech as an Employer
Consumer vs. Employees
Cornell Tech scored a 17 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Cornell Tech would recommend the brand to a friend. ENPS measures how likely Cornell Tech employees would recommend working at Cornell Tech to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 20% | Promoters |
|---|---|
| 50% | Passive |
| 30% | Detractors |
