0
NPS
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Brand Page
Corrections Corporation of America
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About Corrections Corporation of America's Brand
"Corrections, owns and operates privatized correctional and detention facilities."
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
3.2/5
Customer Service
Corrections Corporation of America NPS
Corrections Corporation of America's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Corrections Corporation of America's customers would recommend using the product based on a scale of -100 to 100.
Corrections Corporation of America Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Corrections Corporation of America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
May 2022 0 | May 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Corrections Corporation of America Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Corrections Corporation of America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Corrections Corporation of America Product Quality
2.7/5
Corrections Corporation of America has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Corrections Corporation of America Product Information
Corrections Corporation of America’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Real Estate
Tech
Corrections Corporation of America Pricing
Corrections Corporation of America ROI & Value For Money
2.7/5
Corrections Corporation of America has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Corrections Corporation of America Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Corrections Corporation of America Customer Service
3.2/5
Corrections Corporation of America has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Corrections Corporation of America's Customer Service
Address
Nashville, TN
Website
http://www.correctionscorp.com/
Corrections Corporation of America as an Employer
2.2/5
Corrections Corporation of America has a 2.2/5 stars for its overall company culture rated by their employees
top
20%
CEO of Corrections Corporation of America
In the Top 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Corrections Corporation of America scored a 0 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Corrections Corporation of America would recommend the brand to a friend. ENPS measures how likely Corrections Corporation of America employees would recommend working at Corrections Corporation of America to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
